| Advertised Summary Job Description: POSITION DESCRIPTION:|
Reporting directly to the Associate Director of Military and Veterans Affairs, and working closely with the Assistant Directors, Financial Aid Client Services, the Military and Veteran Affairs/Financial Aid Officer is responsible for counseling and disseminating information and resources to veteran and non-veteran graduate students at the University. In addition, this position is responsible for counseling and advising students who visit the office of Student Financial Planning and students in current and future contracted schools on all related financial aid programs, eligibility criteria, application procedures, costs, indebtedness, and financial planning. Other duties include file review, needs analysis, award determination, supporting the coordination of Yellow Ribbon Program participation, monitoring the veterans' certification requests, maintaining the Financial Aid Disclosure sheet, responding to all incoming inquiries via phone and the Ask Us customer relationship queue, liaising with on campus veterans student groups, and supporting veteran benefit certifications. The officer provides staff support for the University's Naval ROTC program and acts as the liaison between Columbia and NROTC staff at SUNY Maritime. The officer also runs standard reports on an ad-hoc basis, and acts as a liaison with schools/divisions, including individuals in admissions, financial aid, academic and student services areas on related inquiries.
The incumbent oversees related communication with students and parents and cultivates relationships with veteran student organizations external to the University as well as with the U.S. Department of Veteran Affairs. The Officer reviews and interprets financial aid application data, determines student eligibility and awards new and continuing students as outlined by School packaging philosophies. The incumbent assists to review and to update annual Costs of Attendance (COA) and packaging procedures, standard and custom reports, selection sets, and troubleshoots technical issues. Along with the Associate Director, maintains and updates the veterans' affairs pages on the Student Financial Services website and the database of external fellowships and grants, as well as any additional financial wellness information as necessary. The Officer is responsible for pre-collection efforts for students currently enrolled by assisting students and families in securing financing. Proactively contacts students with debit balances to ensure they are well informed and, if necessary, assists students and families with the necessary financial planning required helping meet their financial responsibilities to the University. Collaborate with the Accounting and Business Management Office (within SFS) to reconcile overpayments. Process online invoicing and grade reports for tuition assistance benefits. The Officer provides first class student?focused support, utilizing workshops, individual appointments, web tools, email, social media and telephone contact to disseminate accurate and clear information.
The incumbent is expected to follow the office policies and procedures with respect to all processes and responsibilities. This position is expected to use professional judgment in extenuating circumstances as defined by the Department of Education / Department of Veterans Affairs regulations, when analyzing the data and students' financial situation to make informed decisions and exceptions to the students' financial record while offering a first class customer service experience to our students and families.
Performs related duties and special projects as assigned.
General Minimum Qualifications: Bachelor's degree and/or its equivalent and a minimum of 2-4years related experience required.
Additional Specific Minimum Qualifications: Knowledge of accounting concepts as well as competence in Excel required. A demonstrated ability to work independently and in a team-based environment, manage conflicting priorities and work under deadlines is needed. Strong proficiency in Microsoft Office (Word, Excel, Access) required. Must be detail-oriented with organizational and problem-solving skills, and be able to manage deadline oriented projects. Must be able to demonstrate critical thinking, interpersonal, oral and written communication skills. In addition, the successful candidate must be able to work well with all levels of employees, be flexible in nature, have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization. Must have a passion for excellent customer service.
Preferred Qualifications: Demonstrated knowledge of Federal Student Aid regulations and understanding of Financial Aid systems preferred. Knowledge of federal and private loan programs is strongly preferred. Experience with SIS Informs and PowerFAIDS Financial Aid system strongly preferred.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.