Assistant Director, Students & Young Alumni Programs
Santa Clara University
Department: Alumni Relations
Part Year: No
FLSA Status: Exempt
Standard Hours (hours per week): 40
As a team member of the Alumni Relations office, the Assistant Director, Student & Young Alumni Programs will design, build, market, sustain, and evaluate programs that transition current students and recent graduates into engaged alumni. The position is directly responsible for creating affinity in support of the University's efforts to strengthen engagement, enhance its reputation, and increase its social and financial resources.
The Assistant Director, Student & Young Alumni Programs reports to the Associate Director, Chapters & Groups and requires a very genuine interest in the lives of Santa Clara University students and alumni.
Essential Duties and Responsibilities:
1. Student Engagementa. Define, refine, and manage the strategy and program implementation of the annual New Student Welcome Program. This requires recruiting, training, and communicating with 350-400 alumni and parent volunteers each year to make phone calls to over 7,500 prospective students. Program responsibilities include Intuit Quickbase program management, volunteer management and communications, finding answers to student questions, coordinating with faculty, schools and departments, and Enrollment Management, as well as post-call data collection, process analysis and improvement recommendations, and analytical annual reporting.
b. Develop, coordinate, implement, and evaluate programs and events to engage current students.
c. Establish partnerships and maintain relationships with key departments, student leadership groups, and administrative offices with the goal of building community, class identity, life skills, and online engagement experiences.
d. Create programming for all four undergraduate class years.
e. Oversee the Student/Alumni Council, created to expand the Alumni Associations connection with the current student body. Responsibilities include defining/refining the mission of the council, student recruitment, group communications, budget management, program development, event management and leadership development of 10-12 current students.
f. Create opportunities for meaningful relationships between alumni and students.
g. Enhance and manage existing Alumni Association student programs.
h. Create, document, and maintain strategies, processes and procedures that support Student Engagement programming/communications efforts.2. Young Alumni Engagementa. Define, build, and deliver comprehensive programming for engaging Young Alumni.
b. Create, document, and maintain strategies, processes and procedures that support new Young Alumni programming/communications efforts.
c. Budget planning and management.
d. Plan and manage two reunion classes each year.3. Active Alumni Relations Team Membera. Participate as part of the Alumni Relations team in the planning and decision-making associated with the development and implementation of Alumni Association strategies, services, and offerings.
b. Manage volunteers and student workers.
c. Recruit, steward and recognize alumni/student leaders as volunteers.
d. Create content and provide direction for the association website, social networking sites, and other communications pertaining to student and young alumni activities.
e. Support signature association events throughout the year.
f. Participate in all Alumni Association Board of Directors meetings and committees and select and engage the Student Representative.
g. Establish regular reports and metrics to determine the effectiveness of programming, staff efforts, and constituent satisfaction.
h. Establish strong relationships with Associated Student Government (ASG) Officers and key student leaders each year to increase awareness of the Alumni Association and design/deliver student-centric programming.
i. Other responsibilities to meet Alumni Association and University Relations strategic initiatives, including but not limited to alumni participation, branding efforts, campaign support, corporate engagement, and admission support.GENERAL GUIDELINES1. Recommends strategies and initiatives and implements programs and changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendations to improve processes and practices; proactively implements new methods and ensures its success.
3. Solicits alumni and campus community feedback to leverage and improve programs and services.
4. Maximizes productivity through use of appropriate tools; participates in planned training exercises and drives performance evaluation initiatives.
5. Researches and cultivates resources to maintain an effective and efficient workflow.
6. Prepares progress reports to track goals; regularly informs supervisor of project status.
7. Ensures completeness, accuracy, and timeliness of all operational functions.
8. Composes and implements guidelines to support the functions of the unit.
Provides Work Direction:
Provides work direction and supervision, as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
Required to travel to other buildings on the campus.
Required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
Required to occasionally travel to outside customers, venders or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Time will be spent at events and external locations.
Typical office environment.
Offices with equipment noise.
Offices with frequent interruptions.
Commitment to the mission, values, and goals of Santa Clara University.
Knowledge of Santa Clara University, SCU alumni, and SCU online communities is preferred.
Excellent verbal, written, and interpersonal communications skills.
Strong public speaking, writing, and editing skills.
Excellent organization and time-management skills.
Demonstrate initiative in resolving issues, with consideration given to improving existing processes, implementing best practices, and streamlining procedures.
Familiarity with Adobe InDesign, BlackBauds CRM (or similar database) and BBIS (or similar offering) a plus
Ability to work both independently and in a team environment in order to achieve the Universitys goals.
Ability to organize and complete multiple tasks on deadline.
Ability to collaborate effectively with coworkers and cross-collaborate with external departments.
Ability to exercise judgment and maintain confidentiality on a wide spectrum of topics and issues for which discretion is required.
Willing and able to work during nonstandard business hours, which will include evenings and weekends.
Ability to travel, as required.
Education and/or Experience:
Bachelors degree required
Two to four years experience in alumni relations, student affairs, event planning, volunteer management or similar responsibilities, preferably in a higher education environment.
Experience in student life, such as student government, Greek organizations, club sports, or other similar groups is desirable.
Open Until Filled: Yes
Special Instructions to Applicants:
To view the full job posting and apply for this position, go to https://jobs.scu.edu
About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in Californias Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus masters, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all masters universities in the West by U.S. News and World Report, Santa Clara University is Californias oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
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