The Collection Maintenance Assistant for Stacks is responsible for maintaining the physical collection in O'Neill Library, training and supervising student employees assigned to tasks related to maintaining the O'Neill Library physical collection and providing coverage at the O'Neill Library main circulation desk.
The Assistant is responsible for the training and supervising student employees assigned stack maintenance duties. The Assistant trains students on how to shelve materials correctly and checks their work to ensure accuracy. The Assistant also directs the work of student employees on stacks maintenance projects by explaining to students the process to be followed for assigned projects, answering questions, troubleshooting problems and ensuring that tasks are completed in timely, efficiently and accurately. The Assistant also approves student employee timecards.
The Assistant ensures the integrity of the physical collection in O'Neill Library by monitoring the physical collection to ensure that materials are shelved correctly, identifying areas that are overcrowded, planning and participating in shifting projects, transferring library materials to offsite facilities and participating in the library's inventory project. The Assistant also identifies materials that need to be sent to Metadata Services for cataloging corrections and materials that need to be sent to preservation for repair
As a member of the Access Services department, the Assistant is part of a team that provides high quality customer service at the O'Neill Library main circulation desk. The Assistant answers library user questions and refers questions beyond the scope of the circulation desk appropriately. The Assistant is well-versed in the library's policies and conveys consistent messages to users. The Assistant performs all aspects of circulation services including the charging and discharging library materials, instructing users on how to find materials on reserve for their courses, helping patrons find and identify materials online as well as in the book stacks, interpreting library policies and explaining services to users.
High School Diploma Demonstrated commitment to customer service Excellent verbal and written communication skills Ability to work collaboratively in a team based environment MA Drivers License required
Preferred qualifications Bachelor's Degree Experience working in an academic library in a public services position Ability to manage multiple tasks at one time Experience training and managing student employees
This position requires physical labor including pushing book carts filled with books.
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both tea...ching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.