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At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2016. We’re treating cancer, one patient at a time. Join us and make a difference every day.
MSK is seeking a Quality and Safety Manager for the Department of Surgery (DoS). In a multi-disciplinary environment within DoS, the incumbent will facilitate the improvement of patient care and operational processes across services. Key responsibilities will include, but are not limited to:
- Function as a clinically trained provider to coordinate and facilitate the multi-disciplinary review of all operational and clinical near-misses, adverse occurrences and sentinel events as they are identified within the Department. Provide project support to the Vice Chair of Quality and provide support and education to department staff on performance improvement and patient safety issues and activities.
- Design and implement data collection instruments and measurement processes, and educate staff on data collection and research methodologies. Coordinate and facilitate DoS QA review and follow up. Provide leadership within the department using advanced skills in the identification and analysis of complex situations and events surrounding quality, safety, and outcomes in patient care.
- Oversee the department’s outcomes program consisting of participation in the American College of Surgeon’s National Surgical Quality Improvement Program (NSQIP) and the complications of data base. Manage the NSQIP and the two surgical clinical reviewers who enter data into the ACS System. Manage the Society of Thoracic Surgeons (STS) database and the surgical complications database
- Oversee the Department's Patient Reported Outcomes Program. Partner with the PROSE physician leads on internal and external PROSE related activities.
- Plans, guides and manages the functions and activities of employees in the department of surgery who work on quality related projects, specifically NSQIP and the complications database. Potential to hire, terminate, discipline, train, and evaluate the performance of staff. Review, monitor and forecast workflow and make procedural recommendations to improve efficiency and best meet departmental needs.
- Support the activities of DoS and other Hospital Quality of Care Committees as needed. Act as a resource to staff members of the Surgery and QA Departments regarding performance improvement and clinical issues. Conducts quality assessments and performance improvement workshops for departmental staff and faculty. Coordinate and implement special programs when needed.
- Bachelor’s Degree: Nursing, Physician Assistant
- Minimum of 3 years experience in Quality Assurance and Process Improvement. Clinical Background is strongly preferred.
- Strong understanding of hospital systems and medical terminology. Knowledge of state and JCAHO regulatory requirements related to process improvement/quality assurance, and familiarity with statistical procedures and process evaluation methodology
- Excellent communication, writing, data collection and analysis skills with all levels of staff
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
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