| EOE Statement:|
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Department of Health Communication Research Laboratory . This position is for the Danforth Campus.
The Basic Needs Navigator is responsible for connecting low-income adult smokers with community services and resources to meet their unmet basic needs. To do so, he/she will facilitate participant access to services, communicating with a diverse population using well-developed interpersonal skills. He/she will help participants to use identified referrals, while also empowering participants, facilitating problem solving, and utilizing motivational strategies to address barriers that make it difficult for participants to receive timely and appropriate services. He/she will also provide practical and instrumental support with problems that can occur while obtaining basic needs. The navigator will work closely with a research team, including other navigators and community based service providers (e.g., United Way 2-1-1). He/she will regularly attend project and navigator team meetings to fully participate in the study and to discuss challenging participant cases.
The Basic Needs Navigator will collaborate with partner agencies to establish and maintain inter-agency relationships, communications, and coordination, and serve as the link to resources provided in the community.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Conduct telephone-based basic needs navigation with research participants (empowerment-based problem solving prioritization, motivational interviewing, education, telephone rapport, systems navigation, reminder calls), identify and assess smokers’ unmet basic needs, including the reasons they called 2-1-1, jointly generate solutions to address the unmet needs, and develop Individualized Care Plans with each client in order to carry out the solutions, including:
- help prioritize among multiple needs
- identify community resources that could help solve the problem(s)
- determine eligibility for services
- help participants access available resources by gathering paperwork, scheduling appointments and provide appointment reminders
- prepare participants to interact with service agencies and/or act as an advocate on their behalf
- provide instrumental support such as arranging transportation
- actively intervene to resolve barriers to basic needs solutions (such as financial/insurance, emotional, transportation, child care, and/or work barriers)
- oversee follow-up of problem solving actions, including missed appointments/no shows/no calls
- review progress made towards resolving unmet basic needs and adapt solutions accordingly
- Maintain participant documentation, participant and community network contact tracking, data management, recordkeeping, assistance with paperwork/applications
- Participate in project team meetings, peer support, case presentations, debriefing meetings, and continuing education/professional development
- Conduct community outreach and service coordination/collaboration with local and statewide health programs
- Coordinate activities with other navigators or students involved in navigation
- Bachelor’s degree in a practice-based, health-related field (social work, psychology, public health, nursing) from an accredited program
- Average computer proficiency, web-based communication skills, and experience using a database
- Experience working with individuals, families, and providers in a healthcare and community context
- Strong interest, knowledge, and skill in working with individuals and the community on issues related to health and/or poverty
- Master’s degree in a practice-based, health-related field (social work, psychology, public health, nursing)
- Experience providing health-related case management, health education, and facilitation of systems navigation
- Knowledgeable about the breadth of community service resources in Missouri (i.e. financial resources, transportation and child-care assistance)
- Computer proficiency in MS Word, Excel, and Outlook
- Experience providing problem-solving and advocacy skills
- Familiarity and ability to identify community resources to assist participants
The hiring range for this position is $13.52 - $18.25 per hour.
-Retirement Savings Plan
-22 vacation days
-8 Paid Holidays
-Tuition benefits for employee, spouse and dependent children
-Free Metro Link/ Bus pass
-Free Life Insurance
-Health, Dental, Vision
-Health Savings Accounts (HSA)
-Long Term Disability Insurance
-Flex Spending Plan
Human Resources website (hr.wustl.edu)
Applicant Special Instructions:
Some travel within St. Louis may be required and occasional travel outside of St. Louis may be required to meet with research partners or service agencies, receive training for navigation intervention, or attend research conferences.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.