Supports pre-registration activities including referral/authorization, insurance and demographics verification, patient financial liability estimation and financial counseling on behalf of both hospital and physician practice internal clients.
Provides a positive, rewarding and service oriented work environment, leading and supporting high quality patient centered service, an exceedingly competent and engaged staff, and the achievement of fiscal, score card and process improvement goals through a centralized pre-service contact center support structure. Contributes leadership and expertise to support ongoing development of key performance indicators consistent with industry standards and meaningful to the interest of practice, hospital, finance and revenue cycle team members using quality data governance and data collection principles. Epic experience is strongly preferred.
Communicates daily with practice leadership, direct reports, physicians and executive leaders in addition to ongoing goal-oriented messaging with team members. Participates with and presents to leadership teams with audiences at times exceeding 100 system representatives. Reports directly to Director, Revenue Cycle.
Ensures that a compassionate people-focused perspective is included in all business decisions and that there is an understanding of decision implications. Proactively helps to manage the workforce, supporting direct reports that include Managers, Supervisors and Team Leaders. Challenges all levels of leadership when appropriate using knowledge of the workforce population and regulations. Anticipates conflicts, plans accordingly and persists in spite of resistance.
Monitors and implements support to new and expanded health care service volumes and performance improvement initiatives in partnership with other Carilion Clinic leadership.
Enhances the success of access and revenue cycle projects by thoroughly understanding and articulating the benefits of initiatives to leadership and staff, and employing effective change management strategies.
Actively contributes expertise to organization-wide financial stewardship and patient transparency efforts. Develops, defines and leads projects supporting growth of consistent, centralized and remote-worker models of pre-registration, referral/authorization and scheduling activities on behalf of Carilion Clinic's entire service area and in coordination with both physician practice and hospital stakeholders. Serves
Uses systems thinking to recognize issues, synthesize, analyze, problem solve, evaluate, and participate in decision-making and formulate breakthrough strategies and business plans for improvement and growth. Provides business resource plans including analyzing and planning for resourcing, defining resource requirements and the management of individual performance and rewards recommendations.
Minimum Qualifications Required
Education: Bachelor's degree in business administration or relevant field. Epic ADT and Cadence Proficiency required. Epic Resolute Hospital Billing strongly recommended.
Experience: Minimum of three to five years experience as a registration manager in a hospital setting. Insurance, customer service, or closely related experience. Demonstrated project management expertise. Human relation and effective communication skills, excellent organizational skills and multitasking required.
Licensure, certification, and/or registration: Participation in professional organizations required: CHAM, Certified Hospital Admitting Manager, or CHAA, Certified Hospital Admitting Associate
Other Minimum Qualifications: Excellent leadership, team building, and employee development skills. Well organized and detail oriented. Ability to relate professionally with people, analytical abilities, compose letters/memorandum, coordinate events, motivate others, organizational skills, research information, time management, train employees, written and verbal communications, supervisory skills. Detail oriented, with proven time management skills (including the ability to engage in multiple tasks and meet deadlines/standards) Working knowledge of Microsoft Word, Excel & Access. Strong analytical and problem-solving skills
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Shift: M-F, 8:00 a.m. - 5:00 p.m.