This position develops, coordinates and provides social work services to community members who are faced with social, emotional and situational stressors. This position is also responsible for managing, coordinating, and administering a group of volunteers, who partner to provide these social services; this includes managing, recruiting, training, scheduling and evaluating a diverse group of volunteers in accordance with organizational vision, mission and philosophy. This position promotes and supports volunteerism through community programs and partnerships.
Provides advocacy, education, assistance, support and referral services to community members in need. Participates in facility-sponsored support groups. In the case of suspected abuse/neglect/exploitation, documents and reports where required.
Assesses the functional and psychological needs and formulates an action plan, in partnership with the client. Facilitates adjustment in the action plan or services, as needed, to promote enhanced outcomes, ensuring all documentation is completed both timely and accurately.
Manages and facilitates volunteer program development in new service areas by working closely with internal departments to identify areas of opportunity. Oversees and supervises community volunteers and associated in-service programs. Manages volunteer resources and people to achieve the program goals.
Manages, prepares, and maintains appropriate and accurate statistical data, volunteer files, and program information. Oversees and assures the documentation and maintenance of appropriate statistics, accurate volunteer file maintenance, and compliance with all regulatory and/or accreditation requirements.
Assists in the development and implementation of continuous quality improvement and monitoring on an ongoing basis to meet the mission, goals and objectives of the center and organization.
Requires a Masters in Social Work, Counseling or related field.
Requires a proficiency level typically achieved with 3 years related experience. Must have knowledge of government/community resources and any other applicable resources/services. Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have a working knowledge of personal software packages. Skilled in handling multiple tasks simultaneously. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment. Proficient use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces. Skilled in maintaining composure and professional demeanor in difficult and stressful situations.
Prior experience working with volunteers in an oversight capacity preferred.
Additional related education and/or experience preferred.