The Human Resources Generalist is responsible for providing a broad range of HR support and consulting services in a multi-location environment and for participating in nation-wide HR team projects & initiatives.
Follows established approaches, policies, and procedures concerning HR support at the local level.
Works closely with local Senior Management to manage change and exceed expectations in terms of HR support and customer service.
Monitors performance evaluation program.
Facilitates training for specified offices on Human Resources issues such as Human Resources laws and regulations, complaint procedures, EEOC, sexual harassment and termination procedures; makes recommendation on training needs and improvement.
Manages employee relations and conducts exit interviews as needed.
Plans and conducts new employee orientation.
Ensure compliance in a variety of HR areas at the local level.
Performs other incidental and related duties as required and assigned.
Position will be based out of the Irving, TX office but must travel to and work out of Dallas office one day per week.
Provide Human Resources support to Austin, TX office telephonically and with occasional visits.
Conduct multi-state new hire orientations telephonically as required.
EDUCATION/ESSENTIAL SKILLS/ EXPERIENCE
Bachelor's degree and five (5) years Human Resources experience, or equivalent combination of relevant education and experience.
Three years of Human Resources experience in a call center environment required.
Excellent verbal, written, and presentation communication skills
Proficient PC skills including: Word, Excel, Access, and PowerPoint
Strong attention to detail, follow-through and excellent organization skills
Strong customer service orientation demonstrated flexibility and ability to work as a member of a team
Ability to handle multiple tasks simultaneously
Strong sense of urgency, adaptability, flexibility and resourcefulness
Ability to exercise independent judgment and come up with creative solutions/processes
Proven ability to work in a fast paced, dynamic environment
Ability to appropriately handle confidential and sensitive information.