NYU Langone Medical Center, a world-class, patient-centered, integrated, academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals - Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center - plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.
We have an exciting opportunity to join our team as a Program Associate.
This position is responsible for providing support for care coordination and clinical quality initiatives, contractual requirements, outreach activities, and basic social services promotion to improve patient experience and outcomes. Support may include telephonic, written and/or face-to-face interactions with patients and providers of assigned population(s). This position may also provide assistance in the areas of patient education, health promotion initiatives, and data collection and recording.
- Document activities in a care management and/or electronic medical record system according to established standards.
- Refer issues and concerns to the appropriate Clinical Care Coordinator or department management.
- Promote and support a professional relationship with providers and community resources by participating in education events and outreach opportunities, as needed.
- Contact providers to obtain information needed by Clinical Care Coordinators.
- Triage patient calls and other inquiries for Clinical Care Coordinators, as needed.
- Assist Clinical Care Coordinators with researching appropriate community based resources and social services, and connecting patients to those services.
- As directed by a Manager or Clinical Care Coordinator, contact patients to determine if they have seen their PCP and completed, or are in process of completing, their treatment plan or preventive care services.
- Assist patients in making appointments with their Primary Care Physician (PCP), Specialist and/or other providers, as indicated and assist with transportation arrangements, as needed.
- Provide patients/family with information on preventive and health maintenance services and resources, and on how to access those services while identifying barriers to care.
- Conduct telephonic outreach and/or home visits to facilitate preventive screenings, encourage appropriate condition specific services and provide education utilizing approved resources and materials.
- Communicate with physician and other provider offices regarding outreach calls and mailings and program questions/issues.
- Based upon checklists and information provided regarding potential service needs, communicate with physician offices, collect patient visit/service data, review for evidence of the visit/service, and document the absence or presence of the service in the care coordination system (as appropriate (e.g., communicate about patients needing mammograms).
- Conduct outreach and communicate with physician offices, other health care professionals and patients/family.
- Perform other duties to support care coordination, as requested.
- Must have an Associates degree or equivalent.
- At least two years experience in a health related service such as community outreach worker, social work assistant, home health aide, medical assistant, etc..
- Understanding of medical terminology.
- Effective oral, written communication and interpersonal skills including ability to work collaboratively and cooperatively within a team and internal and external customers.
- Excellent telephonic skills.
- Strong organizational skills and ability to set priorities.
- Able to manage a variable workload and to multi-task.
- Professional demeanor.
- Appreciation of cultural diversity and sensitivity toward populations served.
- Able to travel independently and be able to conduct home/ provider office visits, as directed.
- Must be flexible in a changing environment.
- Proficient in the use of Microsoft Office.
- College degree or equivalent.
- Health plan or ambulatory care setting experience.
- Interest in social work and population health management.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Medical Center provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. And just as our employees invest so much in us, we invest in our employees. We're pleased to have one of the most competitive compensation packages not only among New York's hospitals and healthcare institutions, but within the corporate sector as well. We begin with exceptional medical, dental, and drug coverage. We enhance this basic coverage with comprehensive wellness programs, and supplement those with retirement investment and benefits plans, and generous paid time off allowances. Add to that a very attractive tuition program, and you'll see just some of the ways that NYU Langone Medical Center demonstrates our commitment to our employees.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.