Main objective is to support Patient Access Services with successful strategic implementations centered on advancing our operational infrastructure, service quality, and overall ability for a patient to receive care at Vanderbilt. Manager will lead a team of project managers and closely partner with the other two teams in Patient Access Services to effectively manage timely implementation, change management, and sustainment plans. Efforts include conducting needs assessments, documenting current state, opportunities for improvement, future state, high level and detailed project plan, routine report outs, risk analysis, ROI and various data metrics to determine and quantify success. Position has 5 direct reports with potential for growth.
â¢ Ability to independently lead, plan, and manage projects to support program maturation and effectiveness.
â¢ Strong technical ability in computer systems, specifically MS Office Suite including advanced Excel skills.
â¢ Strong initiative, dynamic learner, highly collaborative, self-starter, results oriented.
â¢ Proactive problem solver.
â¢ Excellent verbal, written, professional communication skills.
â¢ Promote, advocate, and affect change.
â¢ Develop project plans, goals and objectives in collaboration with Division leadership (milestones and timelines, resource planning, change management, project charters).
â¢ Mentor and provide guidance for direct reports into all Access Service Quality initiatives.
â¢ Lead the development, direct support, maintenance and proactive communication of an overall Project Portfolio that includes key project milestones.
â¢ Provides professional and/or technical leadership in the execution of day-to-day project activities (set priorities given resource constraints, facilitate meetings, monitor progress against established timeline, ensure documentation is complete and up-to-date).
â¢ Create and monitor change management plans to effectively implement and sustain new initiatives through the use of clearly defined success measure data.
â¢ Use patient/customer satisfaction and capacity data to improve systems, processes, and outcomes.
â¢ Serves as the main point of contact, internally and externally to Patient Access Services to share project overviews and objectives. Develops and delivers formal presentations to Division leadership.
â¢ Defines program documentation needs, such as frequency and feedback mechanisms; routinely provides updates and next steps to leadership in order to continuously drive training program improvements.
â¢ Complete all managerial responsibilities: performance reviews, compliance, timecards, HR, and routinely scheduled one-on-ones.