TNDC is invested in the professional growth and development of all supporting staff in the Tenant Services Department- Social Work Unit who are eligible to pursue their LCSW, LPCC, and MFT Licenses. This support is demonstrated by entering into agreements with private Clinical Supervisors, providing pre-approved work time for staff to receive private Clinical Supervision, and offering financial resources for many costs associated with licensing requirements. Details to be provided upon hire.
Under the general direction of the Social Worker/Site Coordinator, the Social Worker II is responsible for assisting tenants with housing stabilization and retention by providing outreach, advocacy, information, and referrals to existing off-site providers.
Assertively and regularly outreach to all assigned tenants.
Identify tenants in need of services and maintain awareness of tenant's overall health status; including but not limited to specific medical, mental health, and substance use needs.
Complete comprehensive Intakes and Assessments with assigned tenants.
In partnership with each assigned tenant, establish an Individualized Service Plan that outlines tenant driven goals.
Actively follow-up with all Individualized Service Plans to assist tenants to achieve their self-identified goals.
Provide assigned tenants with case-management and supportive counseling services.
Provide housing stabilization, retention and eviction prevention services.
Provide tenants with information and referrals to off-site service providers in the community.
Actively follow-up with all referrals to ensure tenants are linked to referral service providers.
Provide crisis intervention, conflict resolution.
Provide up to 30-days of after-care to assigned tenants who move-out.
Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
Serve as liaison/advocate for tenants with Property Management and off-site service providers.
Attend all weekly meetings with assigned Property Management staff.
Provide permitted follow-up information to Property Management staff as needed.
Attend all regularly scheduled meetings.
Attend all on-site Property Management facilitated Tenant Meetings.
Develop new resources and relationships with outside service providers.
Attend monthly off-site community meetings as assigned.
Comply with all protective services reporting procedures.
Maintain accurate and up-to-date records and files on all tenants receiving services.
Compile monthly statistics and enter all service information into a database regularly.
Carry and respond promptly to cell phone calls daily and provide 24-hour, on-call support to buildings for one week at a time, on a rotating basis.
Other duties as assigned.
Knowledge of and sensitivity to issues of homelessness.
Ability to handle a variety of tasks simultaneously.
Computer proficiency: Microsoft Word.
Excellent crisis intervention skills.
Initiative and creativity.
Excellent organizational and time management skills.
Demonstrated capacity to work with a culturally diverse, low income population.
Ability and willingness to maintain confidentiality.
Attention to detail.
Bachelor’s Degree in Social Work or related field.
Two years of experience providing direct services to very low-income populations in urban settings.
Two years of experience providing direct services to individuals with substance use and mental health issues and/or individuals with co-occurring disorders.
Two years of experience linking individuals to agencies to meet their medical, mental health and other service needs.
One year of experience providing services to Seniors.
Bi-lingual Spanish/English or Cantonese/English
Experience working within a Harm Reduction Model.
Experience working in a Permanent Supportive Housing setting.
About Tenderloin Neighborhood Development Corporation
The Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for over 4,100 low-income residents in 6 San Francisco neighborhoods, building community and promoting equitable access to opportunity and resources. Founded in 1981 by a few people in the Tenderloin District of San Francisco, TNDC now has 39 properties in its property portfolio and employs 319 peop...le, some who live in TNDC affordable housing buildings. In addition to housing development, TNDC focuses on community organizing, urban food growth and land use, and its after-school program with the idea that everyone should have good quality housing and good quality of life in the city they love.