Under the supervision of the Program Manager, determines program eligibility, maintains client caseload, monitors client’s progress, coordinates referral information, and provides client advocacy.
Intake and assessment: Obtains information from family/collaterals and uses appropriate tools to make assessment, prepares summary and makes recommendations regarding linkage to direct service providers, and communicates client information to team.
Public relations: Interacts with other agencies, professionals, and referral sources and presents a positive image of him/herself, the division, and the agency.
Communication: Effectively uses written, verbal, and non-verbal communication to communicate ideas and case management to other employees and clients.
Continuous quality improvement: Identifies opportunities for program improvement, uses appropriate improvement tools and techniques to address potential quality issues within the division, and participates in quality improvement initiatives/activities.
Service planning: Works with team to develop individual service plans and provides case management for referral and life-care services.
Advocacy: Acts as an advocate on behalf of the client, attend required staffings and home visits.
Record keeping: Maintain client files per DHS guidelines; submit billing on an average of 120 hours/month to client activity and an average of 22 hours/client per fiscal year.
Documentation and writing: Uses clinically appropriate professional terminology to complete forms and records, accurately and timely documenting client assessment, planning, and progress.
Ethics and boundaries: Develops and maintains appropriate professional boundaries between self, staff, clients, and family/collaterals and identifies issues related to ethics and boundaries.
Time management: Identifies tasks to be completed in order of highest to lowest priority and identifies behaviors that will not interfere with the ability to complete assignments.
Team orientation and cooperative working relationships: Promotes teamwork through collective effort and works cooperatively with team members. Participates in staff meetings and in the making of recommendations regarding evaluations and progress for specific clients.
Professional development: Maintains appropriate credentials and pursues internal and/or external training and development opportunities.
Performs related duties as required.
Minimum BA/BS degree from an accredited college in a human services field, including, but not limited to sociology, special education, rehabilitation counseling, or psychology, a minimum of one year experience working directly with individuals having developmental disabilities, and credentialed as a Qualified Intellectual Disabilities Professional (QIDP).
Strong communication and interpersonal skills including listening, problem solving, negotiating, writing, verbalizing, etc.
Commitment to enriching the lives of clients and families.
Ability to travel as appropriate.
Must have a current Illinois driver’s license in good standing and current auto insurance which meets the
DayOne PACT is unique among not-for-profit agencies in DuPage County as it is the only life-spanning (birth to death) service coordination agency for people with developmental disabilities in the county. The maze and red tape loved ones must get through to find needed services are often overwhelming to families.
In 1981, a group of families who were concerned about the future care of their love...d ones with disabilities, decided together to start a new organization that would be there for their sons and daughters when they could no longer be. Our founders selected the name PACT, Inc. for this new venture. This name was meaningful to them because it signified a “pact” or agreement formed between families and the agency, assuring that the needs of their loved ones would be met by a caring organization. We have now merged with DayOne Network and our name has become DayOne PACT.
Today, DayOne PACT has evolved to meet the changing needs of its clientele, providing the difficult and challenging functions of determining eligibility for services, linking people with the help they require, and assisting them in assuring their on-going satisfaction with their services. We maintain a professional and knowledgeable staff in order to effectively address the needs of the people we serve.
DayOne PACT is here to assist those who are already facing extraordinary challenges in their lives and to make connections to needed supports and services significantly easier.