Highline College is situated in a diverse community just 20 minutes south of Seattle where we serve a student population of over 70% students of color, representing over 35 nations and more than 100 languages. The college embraces equity, inclusion, and social justice, with core goals of Student Attainment, Diversity, Community Engagement, and Sustainability. Highline received a distinguished Award of Excellence from the American Association of Community Colleges in 2014, as well as the Higher Education Excellence in Diversity (HEED) award in 2013 and 2014. The college was also named one of the Chronicle of Higher Education's Best Colleges to Work For in 2010, 2013 and 2015.
Information Technology Services (ITS) provides facilities and technical support for students, faculty, and staff in various implementations of technology in support of institutional goals. ITS supports over 2,600 workstations and virtual desktops in various locations both on and off campus, over 120 physical and virtual servers in two data centers, a campus-wide fiber backbone and wireless network, telephone and other communications systems, and 150 multimedia/projection systems. ITS provides hardware and software configuration and support services, technical and end-user support, web application development, and data and integration services to help further the success of Highline's students.
The IT Project Manager functions as a member of the ITS Leadership Team, and reports directly to the Executive Director of IT Services. The IT Project Manager provides project management support for all three ITS functional teams (Customer Services; Infrastructure; and Data, Development, and Integration) as well as for department-wide projects. The IT Project Manager will be responsible for leading the successful implementation of technical projects from conception to deployment. The IT Project Manager serves as the primary point of contact for all ITS project efforts and effectively communicates project expectations to team members and stakeholders in a timely and clear fashion.
This position functions as the primary liaison to Facilities and Operations for coordinating ITS activities with Capital Projects and other construction, remodeling, or campus infrastructure initiatives. This position also functions as the ITS representative to the Accessible Technology Committee, oversees accessibility verification for technology procurements, and collaborates with the manager of Data, Development, and Integration to make sure internally developed tools meet current accessibility standards.
This position may act as a mentor and project supervisor to student interns. This position is responsible for representing Highline College in a professional manner and assists in maintaining an environment conducive to achieving educational goals. The IT Project Manager will actively participate in the activities of the campus community and will pursue ongoing professional development to further their skills and knowledge.
- Lead and/or facilitate project related meetings for varied audiences at all organizational levels;
- Facilitate the development and definition of project scope, goals, requirements and deliverables;
- Conduct project requirement gathering sessions;
- Develop high level project plans which review project scope, risk and issues;
- Track and monitor project deliverables using appropriate tools, and regularly communicate project status to all stakeholders;
- Collaborate with ITS Leadership and functional teams to identify best technical solutions to meet project needs;
- Function as a change agent for the organization and coordinate change management for projects including communications, user acceptance testing, and knowledge transfer;
- Balance multiple priorities and meet deadlines while ensuring projects adhere to time and budget constraints;
- Exercise independent judgment and understand the impact decisions have on business functions;
- Provide consistent communication with team members, internal customers, external vendors, and ITS team members. Communicate complex ideas and information clearly and concisely to both technical and non-technical individuals.
- Effective communications: Communicates clearly in all written and verbal interactions with others. Possesses the ability to articulate technical concepts effectively to non-technical customers;
- Critical Thinking: Obtains, analyzes and evaluates information effectively in the face of ambiguity. Makes appropriate decisions based on relevant information and experience;
- Interpersonal Awareness: Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results;
- Professional Credibility: Takes responsibility for meeting goals, objectives, obligations, and solving problems while representing the mission, vision and values of the college and the department;
- Ethics and Trust: Models and upholds the values of candor, openness, inclusiveness and honesty despite internal and external pressures. Act consistently with Washington State ethical guidelines and organizational core values and beliefs;
- Technical Competency: Displays proficiency in appropriate software tools, including word processing, spreadsheets, databases, and project management software. Possesses working knowledge of all facets of IT operations, including customer service, infrastructure, application development, data, and integration, Understands how project activities connect across the organization and impact stakeholders;
- Business/Organizational Systems: Ability to analyze potential technical and business process solutions, including relationships between different areas in IT (e.g. infrastructure and development) and appropriately examine them in the context of broad college-wide goals and values;
- Valuing Diversity: Respects, values, and contributes to Highline's commitment to inclusiveness and diversity.