This position is responsible for providing Informatics expertise and resources for a facility or specialty area. As a resource, this position provides on-going user training and informatics support for various teams and committees. This position supports the organizations vision and direction for computer systems, process design, data management and related processes. The informatics coordinator serves as a liaison between the facility or specialty area clinical support staff and the Clinical Information System IT team to communicate user needs and facilitate system modification to meet user needs.
Performs Decision Support and Outcomes Coordinator functions. Develops, coordinates, facilitates and plans on-going information system evaluation including: user accuracy, data integrity, and system reliability to support decisions and coordinate outcomes. Provides application testing for system enhancements. Participates in post implementation change evaluation, and develops and implements action plans and supports users in maintaining changed work flow and technological processes. May coordinate with IT regarding downtime.
Performs Consultant and Project Coordinator functions. Maintains on-going user communication and support to assure user competency and obtain information on usage of the system and workflow concerns through established, regularly scheduled rounds in the facility. Collaborates with end-users, account managers, physicians and clinicians to help define health care information issues and enhancement opportunities and to identify methodologies for implementing, utilizing and modifying informatics solutions and data structures that support health care access, delivery, and evaluation. Provides consultation and project support in conjunction with project leadership for the deployment of new IT clinical applications.
Performs Advocate and Policy Developer functions. Maintains on-going user support structure by recruiting super users and maintaining a trained and engaged core user group. Plans and provides regular meetings with super users to identify issues as well as educate to improve knowledge transfers in the clinical setting. May conduct regular focus meetings that provide opportunities for end users to verbalize concerns and suggest potential improvements related to the use of the information systems. Collaborates with users, leadership, and IT department to resolve conflicts between workflow and the information systems. Supports staff in the use of existing technology in a manner which promotes maintenance of patient safety and confidentiality and supports facility-specific and system-wide processes and principles.
Performs Research functions. Maintains up-to-date knowledge of trends and advances in the field of Healthcare Informatics, as well as new developments in computer hardware and software technology. Maintains up-to-date knowledge of nursing practices, regulatory standards, and organizational direction. Utilizes this knowledge in supporting users and process teams.
Performs Communicator functions. Develops and evaluates the effectiveness of communication tools and processes. Regularly updates supervisor regarding current status, issues and trends related to the use of clinical information systems. Immediately escalates critical issues to leadership. Maintains a line of communication to all users of clinical information systems.
Must possess diverse clinical knowledge and technology aptitude as normally obtained through the completion of a bachelor's degree in a related field or equivalent related experience.
The incumbent will be a Registered Nurse (R.N.) with licensure in practicing state.
Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems. Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly. This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among large groups of workers. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem solving skills. Requires the maintenance of familiarity with clinical care processes and information technology.
Bachelors degree in Nursing; Certification in Nursing Informatics preferred.
Additional related education and/or experience preferred.