| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
Join the UW's newest innovationthe Integrated Service Center (ISC). The ISC is going to change the UW employee experience by bringing together a highly motivated, entrepreneurial, and customer-focused team to facilitate new business processes across campus and support the transition to Workday. The ISC is the mission-critical portal to achieve the goals of the HR/Payroll Modernization Program, the largest single administrative initiative ever undertaken by the University. The ISC will be a best-in-class shared services organization to help employees with their payroll and human resources questions online, by phone and in-person.
If you thrive in a collaborative environment, be part of UW's future by bringing your enthusiasm, efficiency, and accuracy to improving the way the UW works and contribute to a culture of service that ensures access and inclusivity for everyone.
The University of Washington's Integrated Service Center has outstanding opportunities for HCM (Human Capital Management) Service Partners to play key roles in providing unified human resources and payroll customer support to employees throughout the institution. Six openings are available.
This role will operate as a member of a team dedicated to reviewing, approving and executing Tier 2 HCM functions, serving as the escalated point of contact for resolution of customer HCM inquiries, as well as serving as the first point of contact for transactional support for Department Administrators within distributed Units of the University and process a limited scope of centralized HCM system transactions.
Serve as HCM Service Partner to Assigned ClientOrganizations/Departments
Acting as the primary point of contact for HCM administrative issues and inquiries, provide advanced consultative expertise to support the University's faculty, staff and working students by resolving complex HR and Payroll inquiries and by processing a defined scope of centralized Human Capital Management (HCM) system transactions
Provide tailored training/education to campus administrative staff on system and business process
Ensure completion of assigned ISC transactions in accordance with established standards
Consult with assigned areas on proposed organizational structure changes; verify, approve and execute changes to organizational structure as reflected in Workday
Serve as HCM Data Gatekeeper. As the primary gatekeeper for HCM data associated with his or her assigned units, the HCM Service Partner will review/approve a variety of HCM transactions, analyze audit reports and take proactive measures as required to minimize lapses in data integrity. This includes consulting with administrative units on security roles, delegation requests, and general access
Provide HCM Subject Matter Expertise
Develop extensive insight across HMC processes (both within and external to Workday HCM) and consistently apply this end-to-end perspective in conjunction with meeting the service delivery objectives of the ISC
Identify process improvement opportunities to deliver enhanced customer services to the organization. Identify and develop relevant content for organization-specific training and development that may be added to the working repository of knowledge content
Coordinate with other Tier 2 staff and with external Central Business Unit experts to address escalated inquiries
Apply HCM subject matter expertise to support Workday HCM testing activities
Act as expert within the ISC on FLSA in order to accurately consult on issues of primary job for staff/students holding multiple appointments
Act as expert on service dates to consult with staff/student/administrators on the impact of service dates
Have proficient knowledge of policy, procedure, and Workday fundamentals to complete routine audits of the system, to include monitoring for duplicate records
Address General Customer Inquiries
Contribute to an outstanding customer-service environment, including strong collaboration with key stakeholders
Apply tact and diplomacy when dealing with customers
Develop constructive alignments with designated areas of the organization in the interest of delivering high quality services
Utilize ServiceNow to facilitate management of inquiries/issues in accordance with established protocols
Provide inquiry support, balancing conflicting priorities and timelines resolve ambiguities using applied cross-domain knowledge
Other Duties as Assigned
Support periodic Workday update processes, including HCM testing activities
Support ISC knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content
Support ISC training activities, including development and verification of relevant content
Bachelor's degree and minimum of two to three years of applicable experience
Experience working in the HR, Benefits and/or Payroll domains
Working experience processing transactions in HCM systems
Experience collaborating with department transactional initiators and understanding the political landscape amongst distributed organizations
Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
Experience supporting system testing and/or data validation activities
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. Degree in Human Resources, or Business Administration
| Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check. |
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.