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Join the UW's newest innovationthe Integrated Service Center (ISC). The ISC is going to change the UW employee experience by bringing together a highly motivated, entrepreneurial, and customer-focused team to facilitate new business processes across campus and support the transition to Workday. The ISC is the mission-critical portal to achieve the goals of the HR/Payroll Modernization Program, the largest single administrative initiative ever undertaken by the University. The ISC will be a best-in-class shared services organization to help employees with their payroll and human resources questions online, by phone and in-person.
If you thrive in a collaborative environment, be part of UW's future by bringing your enthusiasm, efficiency, and accuracy to improving the way the UW works and contribute to a culture of service that ensures access and inclusivity for everyone.
The University of Washington's Integrated Service Center has an outstanding opportunity for a Business Analyst to play a key role in providing unified human resources and payroll customer support to employees throughout the institution.
This role will be responsible for completing broad-scale Workday improvements, evaluating the Workday roadmap, supporting Workday update processes, identifying improvement opportunities and managing associated change request/change control processes.
Process Analysis and Continual Improvement
Complete analysis for all Workday releases and design/configuration changes to support the decision-making process for which releases to include in the UW Workday improvement plan. Develop new business processes, support the design/development of solutions in Workday, and support the launch of new Workday features. Complete improvements to existing Workday features, to include re-mapping business processes, identifying required changes in training materials, evaluating testing implications and contributing to associated stakeholder communications
Support monitoring and evaluation of the Workday roadmap
Support management of Workday change request and change control processes, including analysis and documentation
Coordinate with other ISC team members and stakeholders to promote consistent continual improvement processes, including ongoing analysis of metrics, process feedback and prospective improvement opportunities
Proactively identify potential risks, dependencies, and obstacles which may hinder successful completion of deliverables and achievement of project goals
Maintain productive relationships with designated stakeholders/administrators, collaborating at a high level to understand policies, procedures and established standards
Performance Monitoring and Evaluation
Coordinate closely with Tier 1 and Tier 2 ISC resources across the HCM, Benefits and Payroll spectrum to understand processes, issues and enhancement opportunities
Monitor and evaluate business process results, including timeliness, accuracy and required interventions/end-user inquiries
Manage the ISC metrics and assist in evaluating results, ensuring that outcomes are efficient, effective and yield the highest quality user experiences
Create performance analytics and call center reports for ISC management to measure customer service standards
Create periodic reports and presentations for ISC leadership to understand trends and enhancement opportunities
ISC Services Support
Support ISC knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content
Support ISC training activities, including development and verification of relevant content
Support ISC communication of major activities, enhancements/updates and known issues
Support upkeep of key organizational documentation (Operations Management Plan, etc.)
Bachelor's Degree in Human Resources, Business Administration, Information Science, Computer Science or related field, with a minimum of six to eight years of applicable experience
Experience providing analytical support for technical and functional processes, including identification and design of improvement opportunities
Experience monitoring and evaluating metrics in a large-scale help desk or service support environment
Experience functioning in a role as a Business Analyst or similar position
Experience communicating effectively with diverse stakeholders, including customers and key process stakeholders
Experience using a proactive continual improvement/iterative approach to meet HR and Payroll process design requirements, assimilating stakeholder feedback and refining operational frameworks on an ongoing basis
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. Master's degree in Human Resources, Business Administration or information technology related field
Experience playing an individual contributor role in a shared services environment
Working experience designing, executing and/or managing relevant business processes at the University of Washington or in a comparable higher education environment
Conditions of Employment
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.