| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
Join the UW's newest innovationthe Integrated Service Center (ISC). The ISC is going to change the UW employee experience by bringing together a highly motivated, entrepreneurial, and customer-focused team to facilitate new business processes across campus and support the transition to Workday. The ISC is the mission-critical portal to achieve the goals of the HR/Payroll Modernization Program, the largest single administrative initiative ever undertaken by the University. The ISC will be a best-in-class shared services organization to help employees with their payroll and human resources questions online, by phone and in-person.
If you thrive in a collaborative environment, be part of UW's future by bringing your enthusiasm, efficiency, and accuracy to improving the way the UW works and contribute to a culture of service that ensures access and inclusivity for everyone.
The University of Washington's Integrated Service Center has an outstanding opportunity for a Senior Application Analyst for HCM, Academic and Talent/Performance Management to play a key role in providing unified human resources and payroll customer support to employees throughout the institution.
This position is responsible for completing updates to the configuration of Workday core HCM, Academic and Talent/Performance Management. As a contributor to the HCM Application Support team, the Senior Application Analyst for HCM will serve as a subject matter expert within the HCM Workday domain to ensure design, development, configuration, testing and launch of HCM-specific features are complete and functional, both independently and in coordination with all other dependent Workday features.
Workday HCM Module Configuration
Leverage knowledge across the spectrum of HCM, Academic and Talent/Performance Management business process and technical inter- dependencies, utilizing understanding of foundational design concepts, data conventions and workflow dependencies
Conduct systems analysis, identify enhancement opportunities and implement complex Workday HCM, Academic and Talent/Performance Management configuration changes
Act as a primary configuration and administration expert for designated features within the HCM, Academic and Talent/Performance Management functionality
Evaluate and assimilate evolving Workday HCM, Academic and Talent/Performance Management functionality, remaining cognizant of complex system inter-dependencies and associated business process implications
Analyze business problems and processes to identify solutions for the HCM, Academic and Talent/Performance Management needs of the University
Complete periodic Workday update processes, including HCM, Academic and Talent/Performance Management testing activities
Contribute to related HCM application support activities as required, including Compensation
Collaborate with Integrations and Reporting teams to ensure functionality of designated HCM, Academic and Talent/Performance Management features continue as planned, and any new integrations/reports are completed
Adhere to protocols and standards for facilitating HCM, Academic and Talent/Performance Management configuration changes in an accurate, efficient and compliant manner
Evaluate processes, identify improvement opportunities and implement required updates/enhancements in the context of a continuous improvement framework
Advanced Operational Support
Coordinate closely with Tier 1 and Tier 2 ISC resources across the HCM, Benefits and Payroll spectrum to complete Workday updates and new feature development
Functioning as an advanced systems expert, support resolution of complex user/stakeholder inquiries as needed
Troubleshoot advanced HCM, Academic and Talent/Performance Management system issues, identify resolutions and communicate results
Support time, HCM, Academic and Talent/Performance Management transactions as required, including higher volume windows and major processing activities
Knowledge Management, Training & Communication
Maintain productive relationships with designated stakeholders to understand HCM, Academic and Talent/Performance Management domain policies, procedures and established standards
Support ISC knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content
Support ISC training activities, including development and verification of relevant content
Support ISC communication of HCM, Academic and Talent/Performance Management enhancements/updates and known issues
Bachelor's Degree in Human Resources, Business Administration, Computer Science or a related field with a minimum of two to three years of applicable experience
Experience working in HCM, Academic and Talent/Performance Management domains
Experience working with HR/P systems configuration and maintenance, including 1+ years working specifically with the core HCM, Academic and Talent/Performance Management modules of the Workday application
Requires in-depth knowledge of HCM, Academic and Talent/Performance Management business processes
Requires extensive experience analyzing complex HR/P processes and configuring associated enabling functionality
Ability to communicate clearly, in writing and in verbal presentations, to both technical and non-technical audiences
Ability to create and assimilate business process documentation
Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
Experience supporting system testing and/or data validation activities
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. Master's degree in Human Resources, Business Administration, Computer Science, or related field
Experience playing an individual contributor role within a shared services environment
Working experience executing relevant business processes at the University of Washington or in a comparable higher education environment
Experience in the use of customer support infrastructure tools, including a case management system, knowledge base and associated reporting tools
Conditions of Employment
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.