Junior Systems Administrator
Santa Clara University
Department: Engineering Design Center
Part Year: No
FLSA Status: Non-Exempt
Standard Hours (hours per week): 40
Provides full range of systems administration for the heterogeneous Unix, Windows, and OS X computing environments of the School of Engineering's Computing Center. Complements existing staff in the technical and operational management of the Engineering Computing Center. (ECC) Researches, plans, and tests the implementations of new technologies to support the computing needs of the School of Engineering.
The position will work with faculty, staff, and students in the School of Engineering as well as with external vendors to coordinate efforts in support of the varied and dynamic instructional, research, and operation computing needs of the School of Engineering.
Essential Duties and Responsibilities:
1. Administration and development of Engineering Computing Center environment
Researches, installs, and tests various solutions to ensure the reliability of the Unix and Windows systems in the ECC, in support of the needs of the various Engineering departments
Ensures the reliability of Unix, OS X, and Windows workstations and servers
Recommends initiatives and implements changes to improve operational and service quality
Researches, designs, and implements new solutions for the ECC environment
Develops in-house support and online help-me resources for the ECC
Works with other ECC staff in developing, researching, and implementing a long-term strategic plan
Provides recommendations for budget planning2. Second-tier technical support and troubleshooting
Researches and implements resolutions for various hardware and software issues that arise within the School of Engineering
Performs proactive system monitoring, verifying the integrity and availability of hardware and software resources, reviewing system and application logs
Interacts with end users to answer day to day questions as second-tier support
Liaises with hardware and software vendors for technical support, as necessary3. System administration support to School of Engineering users
Provides laptop support for faculty and staff
Works with other ECC staff to research resource requirements
Meets with faculty and staff to understand their computing needs and negotiate acceptable service quality level4. Documentation and training
Develops operational documentation for critical ECC systems including disaster recovery
Creates and updates various documentation related to systems, infrastructure, and software administered
Assists in development of student training program
Provides mentoring to student staff5. Other duties as assigned
Accepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures/emergencies
Required to support the School of Engineering during emergencies as needed to meet operational requirements
Other duties/tasks as assigned by this persons supervisor
Provides Work Direction:
May provide direction to and/or mentor student employees
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Must be able to handle and operate equipment which can be located in racks or on tall shelves up to 8 feet in height and weighing up to 75 pounds
Must be able to work in confined spaces: above ceiling spaces, in and under furniture
Considerable time spent at a desk using a computer terminal
May be required to travel to other buildings on the campus
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
May be required to occasionally travel to outside customers, vendors, or suppliers
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office and computer lab environment
Mostly indoor office environment with windows
Offices with equipment noise
Offices with frequent interruptions
Data centers, server rooms, wiring closets, and other locations where equipment is located, including exposure to loud noise, varying temperatures, low light, and tight spaces
Working knowledge of Windows and Unix administration in networked, multi-user environments
Working knowledge of Ethernet and TCP/IP networking
Working knowledge of networked OS and application deployment
Working familiarity with scripting and task automation
Understanding of system and network security
Understanding of virtualization
Understanding of network storage and backup
Strong hardware and software troubleshooting skills
Strong organizational skills and ability to multi-task
Strong interpersonal, written, and verbal communication skills
Self-starter who shows initiative to proactively identify and resolve issues
Willingness to accommodate a flexible work schedule, including nights and weekends
Able to quickly acquire and apply new skills
Able to quickly learn and understand complex systems and environments
Works well in a team environment
Ability to handle multiple projects and deadlines
Works effectively under limited supervision
Education and/or Experience:
At least 3 years of experience in administration of large, heterogeneous Windows/Unix environments
Bachelors degree (or equivalent experience)
Salary Information: Hiring Range: $27.43 - $31.53 per hour
Open Until Filled: Yes
Special Instructions to Applicants:
To view the full job posting and apply for this position, go to https://jobs.scu.edu
About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in Californias Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus masters, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all masters universities in the West by U.S. News and World Report, Santa Clara University is Californias oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
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