Position Title: Resident Engagement Coordinator
Supervisory Relationship: Director of Property Management
Work Location: 2014 South Racine, Chicago, IL 60608
Organization General Description
After 25 years and an initial seed capital of $30,000 from area parishes, The Resurrection Project (TRP) has grown to become a powerful and effective social enterprise that seamlessly blends community
development, community organizing, and advocacy with human service delivery to create vibrant, healthier, and involved communities. Our efforts have resulted in leveraging over $431 million in community investment.
The primary focus of the Property Management division is the management of the social, fiscal, and
physical aspects in the operation of TRP owned residential, commercial, and community properties.
General Job Description
This effort will engage lower-income affordable housing residents in multi-generational activities with a strong emphasis on making Pilsen an “age-friendly community” and the Village Interdependent Collaborative (VIC) model. Key Pilsen Resident Engagement initiative activities include:
• Mobilizing volunteer involvement in a VIC pilot to meet the needs of seniors and near-seniors who live in TRP’s affordable housing as well as those in the broader community;
• Connecting residents to health and wellness programs and services (e.g. cooking classes, social events);
• Bringing multiple TRP services to residents (e.g. Financial Wellness, Leadership Training, computer classes);
• Empowering residents to improve the built environment in the target area of Pilsen, anchored by the Casa Maravilla-Morelos campus (e.g. gardens, green space, recreation);
• Building TRP’s capacity to create and deliver resident engagement services across its affordable rental portfolio.
Job Duties and Responsibilities
Internal and External Community and Partner Engagement
- Build key relationships with program partners including: Alivio Medical Center’s senior program staff and volunteers, the City of Chicago Department of Family Support Services–Area Agency on Aging and the State of Illinois’ Department on Aging
- Partner internally with TRP departments to devise strategies to incorporate TRP programs and services into our resident services work; including but not limited to Financial Wellness, Small Business, Immigration Legal Services, Community Safety, Computer Classes, Youth Education
- Identify new – and strengthen existing – external partnerships for resource referrals and support services; including but not limited to senior services, healthcare and social services, job training and workforce development, government and faith-based partners
- Partner with TRP’s Community Ownership team to explore the development of a TRP resident advisory panel tasked with supporting TRP in delivering Property Management quality control
- Partner with TRP’s Real Estate Development team to meet grant objectives for creative place-making at the Maravilla-Morelos campus (e.g. wayfinding signs, benches, gardens, recreational spaces)
- Attend relevant committee and board meetings to provide updates on community programs as needed
Resident and Community Engagement
- Conduct individual intakes of TRP residents to determine medical, financial, and other needs
- Hold open meetings; conduct surveys, charrettes, and other information gathering activities
- Develop social programming to promote resident involvement, geared toward seniors as well as multi-generational; such as monthly birthday parties, weekly movie night, ice cream socials, loteria/bingo etc.
- Lead the development of resident-responsive community resources, e.g. create a community resource guide based on residents’ needs/challenges, such as no food pantry within walking distance, need for health and wellness activities, etc.; seek in-kind resources and donations as needed
- Work closely with residents to create and implement services that advance their community ownership, e.g. create a resident-run/resident-serving food pantry, resident-run community volunteer days, volunteer residents for after-school tutoring
- Assume leadership of the VIC community working group; work closely with residents to create and implement age-friendly initiatives
Program Evaluation and Data Tracking
- Develop data collection and tracking mechanisms for outcomes
o Develop an evaluation process for measuring impact of social programming within TRP resident services with strategic-improvement recommendations in areas as needed (e.g. surveys, focus groups)
o Provide recommendation for improving TRP’s resident services based on evaluation analysis and current research, and develop methodology for testing recommendations for effective and efficient results
- Review and analyze TRP’s current resident services and social programming to ensure all service strategies are relevant and responsive to the current needs of the resident communities, neighborhoods and populations TRP serves
• Number of residents reached, leaders recruited, and partners engaged through the coordinated enhancement of our resident services and social programming
• Program measures developed, systems in place to ensure program outcomes are tracked and reviewed regularly for improvements in programs and performance.
• A specific workplan with quarterly milestones and deliverables will form the basis for measuring program success.
• Effective coordination within the Stewardship of Community Assets pillar, and with other pillars, to achieve TRP organizational goals.