Reports to: Vice President of Training and Evaluation
The Chicago Landscape
There is a deep reservoir of talent in this great city! In order to remain a world-class city, we must invest in talent from an education and leadership perspective. Locally and nationally, we are not fully equipping our youth with the skills and tools to be successful. Just 14% of Chicago Public Schools freshman will graduate with a college degree by the age of 25 per the University of Chicago Consortium of Chicago School Research. There also remains a lack of diversity in the workforce at all levels and in every industry. We must continue to invest in building a diverse pipeline of talent if we are to remain a vibrant, thriving and competitive city.
About Chicago Scholars
Chicago Scholars is transforming the leadership landscape of our city by resolving the fundamental barriers to success for academically driven, first generation college students from under-resourced communities. Through college counseling, mentoring, and by providing a supportive community to our Scholars through each phase of our program: College Access (Launch), College Persistence (Lift) and College to Careers (Lead), we ensure that they realize their full potential as students and leaders.
86% of Chicago Scholars graduate college within 6 years. Per the University of Chicago Consortium on Chicago School Research, only 49% of their peers earn a degree within 6 years. Upon graduation, our Scholars move into leadership positions across Chicago, helping to drive the economic future of their communities and our thriving city.
Chicago Scholars is at a particularly exciting and critical juncture. Due to the success of our program, we have recently received support to expand our impact to serve 675 incoming students and a total student body of 4,500 by FY19.
We seek new members to the Dream Team who can help realize our vision for the future and who exemplify our core values, which do lead our work.
- Mission Driven: We must be relentlessly focused on our Scholars and their potential for success.
- Belief: We demonstrate a strong belief in our Scholars, our city and the potential that exists
- Excellence: We are intentionally in pursuit of quality inputs and outputs programmatically and operationally. Feedback collection is a critical part of a continuous improvement process in pursuit of that excellence. This also includes the demonstration of leadership, honesty, integrity, respect and equity.
- Data Driven / Results Oriented: We will use data to inform our program. We will have clear outcomes and response. We will use our data to demonstrate credibility and effectiveness as a high quality organization.
- Collaboration: We will collaborate internally among teams as well as externally within Chicago. Programmatically, we also recognize that we are just one part of a support system for our Scholars and we must collaborate with those organizations to support our Scholars.
- Innovation: We will always think about how to do things differently and more effectively. We will be thoughtful about how to use resources and technology to achieve growth and efficiency. We will focus on learning, questioning and forward thinking.
The Manager of Data Systems has primary responsibility for managing Chicago Scholars’ data systems and tools, including a customized version of Salesforce used for program management and tracking. The Manager will serve as the Salesforce Administrator and will provide support, customization and training for users. The Manager will also develop and refine data collection and survey protocols. Finally, the Manager will provide reports and data analysis support related to programmatic and organizational outcomes.
- Data Systems + Technology: build and maintain Salesforce as the centralized database used to monitor and improve student outcomes.
- Create and manage custom objects, page layouts, user roles and profiles, security settings, formulas, workflow, processes, and validation rules.
- Prioritize and provide timely response to all support requests
- Develop and deliver technology training for all users including staff, mentors, and counselors
- Collaborate with Program team to identify, design, and build new functionality and usability enhancements for CS Connect (Salesforce Community)
- Collaborate with Operations team to maintain and improve Salesforce applications for HR, including talent and performance management
- Plan and coordinate future releases of Salesforce functionality to address business needs and growth
- Monitor and maintain Salesforce integrations with AppExchange and other business apps, including Workato, Zapier, Emma, MogliSMS, Eventbrite, and Acuity Scheduling
- Engage with consultants as needed for additional customization.
- Data Collection + Management: oversee data collection and management strategies to support program evaluation and outcomes
- Strategize with the program team and leadership to ensure the most effective use of data to drive outcomes
- Gather, organize and integrate data from disparate sources, including the National Student Clearninghouse, to support benchmarking, performance tracking and donor cultivation
- Collaborate with Programs team to create forms and surveys using Formassembly and GetFeedback
- Develop, cultivate and maintain Klipfolio dashboards to ensure real-time visibility of key program, operations, and development metrics
- Provide data reporting and analysis support to VP of Training and Evaluation
- Create ad-hoc reports as requested
- Support grant writing efforts with program outcome data as required