Associate Vice President Auxiliary and Business Services
The Pennsylvania State University seeks a highly skilled and motivated leader to be responsible for the overall vision and direction for Auxiliary and Business Services (A&BS), which is an umbrella organization for eight non-academic support units. From housing and dining facilities, to the airport, two hotels, and a 16,000-seat arena, A&BS provides essential products and services to students, faculty, staff, and the public. The Associate Vice President (AVP) reports directly to the Senior Vice President for Finance and Business and Treasurer of the University. A&BS includes the following units: Housing and Food Services, the largest unit, which operates student housing and dining at 11 Penn State campuses and food operations at an additional three locations. Hospitality Services, comprised of the Nittany Lion Inn and the Penn Stater Hotel and Conference Center. The Bryce Jordan Center, a multi-use facility for academic programs and entertainment and sports events. The University Park Airport, which supports the commercial air service at the terminal and serves as the fixed base operator. The Multimedia and Print Center, which includes printing, copying, and mailing services. Procurement Services, which includes Purchasing Services, General Stores and Central Distribution, and Lion Surplus (surplus and salvage). Transportation Services, which includes parking, fleet, bicycle, and mass transit; and, the id+ Office, which administers the identification card program for the entire University. These units are supported by a centralized infrastructure that includes: Information Technology, Marketing and Communications, Accounting and Business Operations, Foods Purchasing, and,
Culinary Support Services (foods warehouse and bakery, executive chefs, and dietitian program).
In addition, the AVP serves as the primary liaison for the bookstore contract and the pouring rights contract. Responsibilities of the AVP include strategic planning; defining and articulating vision, standards and expectations; supervision; budgeting, financial management, and capital planning; facility management; advocacy, coaching; human resource/labor management; problem-solving and conflict resolution, quality improvement and stakeholder involvement; compliance with University regulations and federal/state laws; and, policy/procedure/process and program review and development. One of the unique opportunities of this role is to take seemingly disparate units and identify points of intersection that can lead to greater efficiency, improved process, less unnecessary duplication, increased customer satisfaction, and better value and enhanced quality. The differences in organizational structure, the sheer size of the workforce and its make-up as well as its distribution across several campus locations make communicating and building a sense of team across the breadth and depth of the organization both challenging and rewarding. Within A&BS, there are 519 staff and staff support employees, 875 bargaining unit employees, and approximately 894 wage and 4180 student employees during peak work periods. The overall operating budget across A&BS is approximately $350 million.
Education and Credentials: The position requires a Bachelor's degree. A Master's degree or equivalent is preferred. Certification as an Auxiliary Officer through NACAS is preferred
Experience requirements: A minimum of fifteen years of experience is required. Experience in higher education is preferred. Experience in auxiliary/business operations, especially within housing and dining is also preferred. The successful candidate will: Be an effective leader, with the ability to inspire the workforce and build a sense of team in a large, diverse and complex organization. Be a strategic thinker who can translate vision into actions. Have a strong and demonstrable commitment to diversity and inclusion. Evidence excellent communication and customer service skills including diplomacy in persuading, influencing, negotiating and resolving disputes with a wide variety of stakeholders, internal and external to the University. Successfully manage large-scale projects and change initiatives while prioritizing and balancing multiple and sometimes conflicting demands and issues. Develop and execute budgets for capital investments and operating funds. Serve as a responsible steward for University assets, including facilities and equipment. Demonstrate a strong commitment to diversity and inclusion. Display an innovative and entrepreneurial spirit coupled with an adherence to best business practices and ethics.
CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/ , which will also provide you with detail on how to request a hard copy of the Annual Security Report.
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job URL: https://psu.jobs/job/68609
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