Position will provide assistant to patients and physicians requesting services in a high volume call center and referral service. Maintain patient demographic and referral databases. Provide patients with information on physicians, directions to affiliate and clinical locations and educational materials.
Duties and Responsibilities:
Responsible for completing the entire patient 'account' and serve as the patient's advocate to ensure patient access to appropriate clinical services. Maintain patient access database. Use departmental policies, procedures and protocols to evaluate and determine the best alternative for the patient as it pertains to all aspects of registration and pre-registration. Read and understand requisitions, referral and insurance requirements, patient related data and other forms. Read and understand all screens related to complex scheduling. Read and understand departmental protocols. Read and understand written product directions. Function under a highly structured work environment. Make decisions based on established policies, procedures, and protocols. Perform other duties as required
High School/GED required. Requires a minimum of 2 years related medical office, hospital, call center, or customer service environment. Additional education may substitute for experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Minimum two years of college preferred.
Special Knowledge, Skills, and Abilities: Performs effectively despite sudden deadlines and changing priorities. Use accurate judgment and is able to problem-solve situations utilizing a service excellence focus. Insurance coverage, medical terminology, basic computer skills, basic knowledge of Microsoft word or Excel
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.