IT Applications Administrator
University of San Francisco
The University of San Francisco seeks a team-oriented individual to join the Application Services team as an IT Applications Administrator. This is a full-time position, reporting to the Associate Director of Application Programming. The primary responsibility of the IT Applications Administrator will be to install, implement, administer and maintain a portfolio of IT software applications, which support the various needs and functions of University departments and colleges. Maintenance would include monitoring, troubleshooting and fixing the issues that arise, contacting and escalating to software vendors as deemed appropriate. It will also include performing enhancements and upgrades as and when needed.
Provide configuration, implementation maintenance and support of the eProcurement application including integration with the Ellucian Banner Enterprise Resource Planning (ERP) administrative system.
Serve as a technical expert in a team supporting University-hosted and potentially cloud-based IT applications such as DegreeWorks, StarRez, Micros, Titanium, Canvas LMS, and others.
Follow best practices toward the installation, implementation, and maintenance of IT software.
Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution.
Coordinate with Database Administrators and Programming staff regarding data integration and data access.
Monitor applications and take corrective action to prevent or minimize system down time.
Perform enhancements and upgrades to the applications as when needed to meet the business needs.
Adhere to change control and release/configuration management standards, policies and procedures.
Create system diagrams and workflows, user documentation and train personnel on new applications software.
Become escalation point for user support inquiries and problems.
Manage the security access setup and matrix of the supported applications, and coordinate with the Information Security Officer (ISO) for incidents and audits.
Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP).
Collaborate on special projects with departmental peers and colleagues.
Keep current with technology changes and attend appropriate assigned training.
Perform other relevant duties as assigned.
Bachelors degree from an accredited four-year college or university with a technical focus (preferably Computer Science or Information Systems)
2 to 3 years of experience in a related job field supporting departmental and enterprise applications.
Experience working with Cloud Services and Applications
Experience working with Windows environment
Experience working with SQL and relational databases such as Oracle, SQL Server, or MySQL.
General Unix or Linux experience, incl. shell scripts
Strong multi-tasking and prioritization skills.
Strong analytical and problem solving skills.
Additional Knowledge, Skills, and Abilities:
Understanding of N-tier architecture.
Understanding of data integration and web services.
Strong organizational skills and detail oriented.
Customer and team oriented.
Ability to work off-hours to resolve application issues or problems.
Experience using troubleshooting techniques to resolve application related problems.
Need to ensure availability, dependability, and reliability of assigned applications.
Observe confidentiality of work related information and materials
Prioritize and deliver solutions in a timely manner, under pressure and with shifting priorities.
Comfortable presenting technical concepts to peers.
For information on how to apply, please visit the following link: www.usfjobs.com
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individuals race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.
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