Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 21,000 of the most talented hearts and minds in medicine.
Through Centura Health’s 17 hospitals, two senior living communities, health neighborhoods, physician clinics, Flight for Life® Colorado, home care and hospice services, we offer a diverse range of work settings in a Colorado or Kansas community you will love to call home.
Enjoy amazing people, competitive pay, some of the best benefits in the industry and plenty of opportunity for professional growth and development.
If you’re ready to discover the difference of working for a fully-integrated health system with a non-profit, faith-based mission to care, we look forward to receiving your application.
Job Description/Job Posting ID: 92250
Recruiter Contact: Andrew Ross email@example.com
Under the technical direction of the Centura IT Communications, these positions will demonstrate subject matter expertise (SME) in one or more of the following areas of Unified Communications Technologies. Data Security, Cisco Enterprise Wireless Technologies, Enterprise Video Technologies and Cisco Enterprise Voice Technologies. The position is responsible for research, planning, and successful implementation and support of technology solutions designed and tested by the IT Communications Architecture Team. The objective for these qualified team members is to continually improve the delivery of technology that will enhance the quality of care provided to Centura Health patients, by their care givers. As Subject Matter Experts, these positions will take a lead role in not only supporting technologies they implement, but share knowledge throughout the organization, evaluating new technologies and comparing them against current Centura Health Standards to ensure that any new system will provide Centura's enterprise, the best value and meet all the requirements in alignment with a proposed solution. These Subject Matter Experts will provide mentoring of junior staff members, setting those staff members on a solid career path within Centura Health IT Communications, while enriching those staff members with knowledge and confidence to demonstrate new skills in support of the Centura Health Unified Communications (UC) environment. While each SME may have a specific expertise, the following hardware/applications are of highest priority, and responsibility will fall on them for management and support. A Security SME would support Network Firewalls, intrusion detection/prevention systems, network proxy applications, web traffic filters, remote access infrastructure and VPN technologies. They can expect to work closely and in conjunction with the Director of Data Security, who sets policy to protect electronic health and financial data secure, and meeting compliance criteria as set forth by Hi-Trust and other third party monitoring entities. The Wireless SME would have responsibility to design, implement and manage Centura's wireless network infrastructure. Primary responsibilities include high availability of wireless infrastructure, managing across teams that could have an impact on wireless connectivity (Enterprise Server and Enterprise Desktop) ensuring all critical components and configurations necessary for successful use of wireless technologies are adequately functional. A Voice SME, will manage and support voice infrastructure hardware and applications, ensuring standard process and configurations are being adhered to. Included in these voice SME responsibilities is implementation of large scale VoIP systems, integration with Centura approved technologies like Nurse call, Unified Messaging, facility based mobile devices and Contact Center technologies. The Video SME is responsible for design and implementation of Video and Conference Room Technologies, Tele-Health solutions and client voice/video integrations. All of these SME's require successful levels of team dynamics. All must have ability to demonstrate highly successful functionality with little direct supervision, and meeting all Centura standard policies and protocols. They must demonstrate the ability to successfully manage multiple concurrent projects, while meeting documented deadlines. These individuals require a high level of proficiency in their own subject of expertise, but also a good working knowledge of all IT Infrastructure as well as applications critical to the Centura Health enterprise. Each SME must also have an expert grasp of low voltage infrastructure and fulfill the role of Low Voltage Coordination for new construction and facility remodels. They must uphold the documented standards for all low voltage requirements. These positions are intended to be filled with highly experienced engineers with several years of background in these technologies in a large enterprise network environment. These individuals will also have the responsibility to create support documentation within 60 days of any project completion and/or infrastructure changes. The qualified individuals will have proficiency with network monitoring and reporting tools. Must demonstrate a consistent and professional ability to interface with vendor support service groups and communicate at a high level of technical analysis in order to protect the best interests of Centura Health and its patients, physicians, and associates. The qualified individual will assist IT Communications Architects with testing, scheduling and coordination of new system upgrades and implementations. Consistently demonstrates exceptional IT Communication troubleshooting skills, with an in-depth knowledge of networking protocols. Will occasionally function as directed, in a technical lead position overseeing projects specific to the areas of data security, wireless infrastructure, voice systems, and video systems, and low voltage design and integration. Will occasionally be asked by leadership for an evaluation of junior staff on their capabilities of embracing new technologies and their ability to use and maintain it. Required to rotate on-call in a 24X7 support environment.
Minimum Education Requirements
Bachelor's Degree in applicable field such as Telecommunications, Information Systems, Computer Science, or related field. Equivalent work experience may be considered.
Minimum Experience Requirements
- 8 years of voice or data communications systems support experience in a large enterprise environment. Knowledge of healthcare operations preferred.
- One or more of the following disciplines is required:
3-5 years of data security focus in a large enterprise network environment AND/OR
3-5 years of wireless network design and implementation AND/OR
3-5 years of voice over IP in a large enterprise network environment.
- Organized, self-starter. Must be able to work independently.
- Consistently demonstrates and applies data/voice network design principles and concepts.
- Demonstrates strong understanding of circuit types, interfaces, and telecommunications vocabulary.
- Consistently demonstrates strong analytical and problem-solving skills in an IP environment.
- Demonstrates ability to communicate detailed network specifications.
- Consistently demonstrates high level Cisco skill set.
- Must communicate timely and appropriately.
- Provide courteous and effective customer service.
- Manages vendor relationships.
- Supports goals and missionof Centura Health and standards of Information Technology.
- Perform duties and interaction with others in a professional manner.
- Maintain good working relationship with peers and co-workers.
License/Certifications based on required discipline.
CCNA Routing and Switching – Required for Data Network Emphasis
CCNP Routing and Switching- Required for Data Network Emphasis
CCNP Security - Preferred for Data Security Emphasis
CCNP Voice – Preferred for Cisco VoIP Emphasis
CCNP Wireless – Preferred for Wireless Emphasis
CCNA Collaboration Required for Voice/Video Emphasis
CCNP Collaboration – Preferred for Voice/Video Emphasis.
RCDD/BCSI Certification highly preferred.
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.