FDA / Identity & Access Analyst Assistant
|Req #: ||141115 |
|Department: ||UW MEDICINE IT SERVICES |
|Job Location: || Harborview Medical Center |
|Job Location Detail: ||Ninth & Jefferson Building (NJB) |
|Posting Date: ||12/28/2016 |
|Closing Info: || Open Until Filled |
|Salary: ||$3,077-$4,113/mo depending on education/experience |
|Union Position: ||Yes |
| || This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information |
|Shift: ||1st Shift (Days) |
| UW Medicine's IT Services department is looking for an outstanding Identity & Access Analyst Assistant to join the team! |
This is a temporary Fixed Duration Appointment (FDA) and is governed by a negotiated labor contract and is subject to union shop provisions. For information about union shop provisions, click here to view union information on the UW website.
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
This position supports business-hour (Monday-Friday; 8am-5pm) operations for the Provider Maintenance Group (PMG) and User Access Administration (UAA). The environment includes access to and maintenance for UW Medicine workforce of University of Washington managed resources (such as the UW NetID), clinical systems (such as ORCA, Epic, MINDscape), business applications (such as USD, AMC Domain), reference databases (such as MAP, GMETaBS), and other World Wide Web resources (such as the NPI registry, Washington State License repository). The environment is further composed of hundreds of thousands of user and contact records across dozens of systems.
The goal is to provide a highly reliable, compliant, timely and complete service for identity, contact, and access management. This position requires flexibility and adaptability to new and changing user access requirements, technologies, policies, processes and procedures within the UW Medicine environment. The time spent and effort in each responsibility within this position is expected to vary widely based on a variety of factors including seasonal variation and resource alignment.
Under the general supervision of the Identity and Access Operations Supervisor, this position is responsible for a blend of duties focused in three areas:
Activate, maintain, validate and deactivate secure and compliant enterprise end user accounts;
Create and maintain enterprise end user and clinical contact information data integrity;
Assistance with system, database and interface creation and maintenance (including requirements gathering, validation and documentation.
The successful candidate will have:
Ability to accurately triage and analyze customer requests and to resolve or escalate customer requests in an efficient and timely manner.
Ability to exercise initiative with effective follow-up and prioritization skills to deliver excellent customer service.
Ability to effectively utilize the Incident/Request Management software and other applications as necessary to facilitate work in the User Access Administration department.
Ability to effectively communicate and work with customers and other departmental staff to assess and resolve customer issues.
Ability to organize work, set priorities and meet deadlines under pressure.
Ability to produce work with close attention to detail.
Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
Demonstrates knowledge and understanding of, and maintains confidentiality of employee information and medical center strategic plans and initiatives, financial information or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize employee rights or organization's operations. Accesses and uses the minimum necessary employee and organization information to perform job responsibilities and duties and only for authorized purposes.
This position works under the direct supervision of the Identity and Access Operations Supervisor.
This position may also work under the direction of Identity and Access Analysts.
Activate, maintain, validate and deactivate secure and compliant UW Medicine enterprise user accounts and clinical contact information for clinical and non-clinical systems.
Assist in the maintenance of the PUMA (Provider User Maintenance Authority) database and downstream systems data integrity (such as ORCA, Epic, AMC) through data maintenance, inventory, evaluation of interface data transfer results, and request and incident ticket processing and auditing.
Work with system programmers and Identity and Access Analysts regarding system or data failures.
Use SQL-based tools to correct interface and data problems.
Assist in the creation of routine jobs for interfaces or database.
Assist with database/interface development (e.g. requirements gathering and validation).
Assist with the creation of system and process documentation and the training of users.
Apply Federal Regulations (such as FERPA and HIPAA), State Laws, University of Washington and UW Medicine Policies and technology standards in assisting in the development, support, and maintenance of user accounts and clinical contact data workflow for clinical, administrative and financial systems.
Facilitate communication between System Owners/Operators, Compliance (Privacy and Security), and end users and managers regarding identity record and user access matters.
Perform related duties as required.
| What you'll bring to the table: |
One year of experience in computer support services of a technical nature or equivalent education/experience.
Additional Department Requirements:
The experience noted above must include:
One year of demonstrated experience utilizing the following Windows based Microsoft Office applications: Access, Excel and Word.
| Ideally, you'll also have: |
Some college education or equivalent experience.
Previous experience working in data analysis and data quality assurance.
At least 1 year of professional experience in a medical environment requiring the manipulation and analysis of sensitive data.
Demonstrated knowledge and experience with data analysis and data structures.
Healthcare industry experience.
Demonstrated experience utilizing Web based applications and tools.
Demonstrated experience working in a multitude of environments concurrently.
Demonstrated organizational skills.
Excellent interpersonal communications skills.
Strong written communications skills.
Demonstrated attention to detail.
Demonstrated initiative, follow-up and the ability to prioritize effectively.
Proven customer service orientation (it is essential to have the ability to work positively with diversely skilled users from Administrator to clerical level) with a history of delivering high quality service/products on time.
|CONDITION OF EMPLOYMENT:|
| What are some of the other tidbits that you might want to know? |
This classification is governed by a negotiated labor contract and is subject to union shop provisions.
Who are we and what do we do?
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.