Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)
Posting Number: 17ST1233
Job Type: Full Time
Rutgers, The State University of New Jersey, is seeking a Senior Scheduler/Patient Liaison for the Practice Management department at the Rutgers Cancer Institute of New Jersey. The Senior Scheduler/Patient Liaison ensures scheduling of surgeries, pre-admission testing and diagnostic testing of patients. Among the key duties of this position are the following:
Coordinates insurance pre-certification prior to surgery and organizes required surgical paperwork in the operating room according to protocol.
Serves as a liaison between the surgical oncologist, hospital operating rooms, radiological staff, nursing staff, insurance companies and the patient.
Contributes to the research mission and participates in performance improvement activities in order to improve the quality, consistency, and efficiency of services provided.
Position requires interaction and competency in providing care to patients in all age categories from neonates through geriatrics and all populations with an emphasis on patients with cancer.
Home Location Campus: Downtown New Brunswick
Three (3) years of clerical experience including at least one (1) year that involved scheduling of surgical cases preferred.
Prior experience in the use of a practice management system preferred.
Required Knowledge, Skills, and Abilities:
Knowledge of medical terminology required.
Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.
Excellent critical thinking and attention to detail required.
Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and PowerPoint.
Must demonstrate an understanding of the principles of guest relations and be able to maintain a professional demeanor and customer service orientation under busy and stressful situations.
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.