Child Care Resource & Referral is seeking to fill an immediate full-time position for a Family Services Specialist. We are seeking a vibrant, sefl-starter, energetic individual to participate in all support aspects of the IDHS Child Care Assistance Program as related to parents and child care providers.
Duties and Responsibilities:
Assist and determine family and provider eligibility for child care assistance through IDHS computer system and paperwork submitted.
Researches and resolves difficult and potential cases of fraud to ensure program efficiencies and integrity.
Enter certificates timely and accurately to ensure proper payment from the State.
Counsels parents, providers, and others on IDHS Child Care Subsidy policies, procedures, and case specifics by phone, e-mail, or walk in clients as requested.
Maintains required job skills and core professional competencies by attending and participating in staff development programs and staff trainings.
Participate and attend Child Care Resource & Referral's fundraising and advocacy events.
Associates degree in a related field is required with two years experience in customer service, family engagement, or related field.
Bilingual Spanish speaking preferred
Must have strong written and verbal skills and have the ability to communicate effectively via the telphone and in person
Must possess skills to effectively manage challenging situations with families and providers and be able to fully explain child care assistance policies and procedures.
Demonstrate computer skills and timely and accurate data entry
Ability to adapt quickly to change in policies in a positive manner
Ability to work cooperatively with individuals from various educational, socioeconomic, and cultural backgrounds
Ability to travel locally and attend Agency related weekend and evening events
May be required to carry, lift, or move equipment, materials, or supplies up to 40 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Child Care Resource & Referral is the most comprehensive child care and early childhood education resource in Will, Grundy, Kendall and Kankakee Counties. Child Care Resource & Referral is a trustworthy partner for families, educators and employers with an experienced and dedicated staff helping match needs with the appropriate services, and facilitating access to any available financial assistanc...e. The result is greater peace of mind and confidence that families are receiving the best possible early childhood resources.