Cornell University is a remarkable community of scholars, educators, students, staff, and alumni who are deeply influenced by proud traditions and a set of cherished founding principles. Unique among its Ivy League peers, Cornell is a private university with a land-grant mission, a world-class research institution known for the breadth and rigor of its curricula, and an academy dedicated to preparing young people to be well-educated and well-rounded citizens of the world. Its faculty and students believe in the critical importance of knowledge—both theoretical and applied—as a means of improving the human condition and solving the world's problems.
Cornell College of Business (CCB) is one the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students, encompassing three schools, Dyson, Johnson and Hotel Administration. CCB has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw—both within CCB and within Cornell (including CornellTech).
The Cornell College of Business has over 160 CRM users in a diverse and growing Salesforce implementation for Admissions, Student Services, External Relations, Marketing, Executive Education, and other departments. The current environment includes Sales Cloud, Force.com, Community Cloud, Analytics Cloud, Marketing Cloud and Pardot.
This position will be responsible for the daily support of users and for maintaining one or more Salesforce org environments by providing documentation, training, setup and security, object, field and workflow configuration, data cleanup and writing reports and dashboards. This position will review periodic releases and 3rd party upgrades to keep our Salesforce environment current and monitor user adoption.
In addition, this position will work with other members of the Salesforce team and department stakeholders to refine business needs and craft solutions using out-of-the box functionality. When necessary, translate stakeholder vision into actionable tasks for a team of Salesforce developers.
The successful candidate will not only be able to complete daily tasks but will also work with the Salesforce team to move projects forward on the product roadmap, take initiative to recommend process improvements on existing functionality, and constantly seek professional development opportunities related to the Salesforce platform.
Hands-on experience as a Salesforce administrator or other CRM tool.
Salesforce Administrator Certification
Visa sponsorship not available
To apply please visit: https://cornell.wd1.myworkdayjobs.com/en-US/CornellCareerPage/job/Ithaca-Main-Campus/IT-Systems-Integration-Specialist-Cornell-College-of-Business_WDR-00009641
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities.