Santa Clara University is a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees.
Distinguished by its high student-retention rate, and ranked second among all master's universities in the West by U.S. News and World Report, Santa Clara University is California's oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
University Relations builds Santa Clara University's excellence and character by strengthening relations with alumni, parents, and friends of the University, raising public awareness, and increasing private philanthropy, which supports the University's growth and reputation.
Reporting to the Associate Vice President and Campaign Director, the Assistant Vice President for Advancement Services (AVP) provides strategic leadership for the University's development infrastructure and serves as a key partner to colleagues in the University Relations leadership to utilize data and analytics to drive fundraising success, especially in the context of SCU's current comprehensive campaign.
The AVP is responsible for the strategic design, development and implementation of operational functions that provide a foundation for University Relations to achieve its goals in fundraising and constituent engagement. The AVP is charged with aligning business support functions, policies and procedures, and technology infrastructure with the strategies, resources and priorities of the University. The AVP builds, sustains, encourages, and supports productive relationships with and among colleagues and develops and implements policies, practices, and systems in Advancement Services.
In addition to providing oversight for the University's central fundraising services, the AVP leads three essential teams Information Systems; Gift Processing and Records; and Prospect Management and Analytics to create and sustain a customer-service oriented and donor-centric University Relations operation. The AVP is responsible for all aspects of SCU's Blackbaud CRM database (named CLARA), selection and management of a variety of additional software tools; gift acceptance and processing and fund compliance; as well as prospect research, prospect management and data analysis. The AVP works in collaboration with members of the University Relations Leadership team to recommend appropriate courses of action to demonstrate and sustain a culture of service and business support to enhance philanthropic giving to the University.
|Essential Duties and Responsibilities|
1. Provide organizational and team-based strategic planning.
2. Lead initiatives across University Relations to strategically influence alumni, development, and marketing activities based on data-driven recommendations.
3. Ensure that Advancement Services staff plan, develop and oversee the fluid integration of their program functions into the overall goals of University Relations and the campus as a whole.
4. Provide broad administrative oversight and strategic leadership in the planning, implementation, improvement, and evaluation of functions and operations within Advancement Services.
5. Oversee the planning and evaluation of the technology infrastructure necessary to promote and sustain university-wide development, marketing, and alumni relations activities, as well as online event management and fee processing.
6. Provide leadership and direction to build a culture of achievement, professionalism, efficiency, and customer service.
7. Make critical business decisions for University Relations, independently and with full accountability.
8. Manage the compliance and ethical standards of the Advancement Services department. Ensure the timely and accurate data entry of gifts and/or biographic information, including gift coding, fund compliance, as well as compliance with IRS regulations of gift substantiation, FASB regulations, CASE guidelines for development accounts as well as university policies and procedures.
9. Promote a culture of donor-centered development and compliance with all gift and/or fund transactions by preventing, investigating and/or correcting issues through consultation, education and enforcement of departmental policies and procedures. Effectively research, analyze and implement solutions to resolve various compliance issues within the department.
10. Develop and maintain a comprehensive program for data management.
11. Provide oversight and on-site expertise for fundraising/CRM software. Work within University Relations and across campus to assess needs, secure resources, provide training, and recommend customization of application features with a focus on end-user satisfaction.
12. Maintain and implement data security, user access and integrity policy and procedures. Establish and maintain best practices in data management as well as data entry resources and ensure quality control of data entry into the database.
13. Provide direction and support to Information Services team; drive the generation of guidelines and systems for best-practice utilization of advanced data analysis and reporting tools. Ensure that data requests and reporting needs for University Relations and campus partners are met with timely and accurate provision of information.
14. Provide direction and support to Gift Processing and Records team, including evaluating current business practices and resources and optimizing performance for fundraising and campaign success.
15. Provide oversight of the Prospect Management and Analytics team, which includes management of proactive and reactive research on individuals, corporations and foundations. Oversee policies and procedures to effective fundraising management and ensure accurate data and reporting.
16. Responsible for the development, implementation and maintenance of short and long-term strategic planning initiatives to improve and/or enhance products and services provided, and to ensure the quality and timeliness of data.
1. Recommend initiatives and implements changes to improve quality and services.
2. Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices.
3. Maximize productivity through use of appropriate tools; planned training and performance initiatives.
4. Research and develop resources that create timely and efficient workflow.
5. Develop and implement guidelines to support the functions of the division.
|Provides Work Direction|
This position requires significant management experience and the ability to facilitate a healthy team environment, to supervise and inspire employees toward excellence, and to lead by example in exemplary constituent engagement and fundraising.
1. Provide strategic management and supervision for Advancement Services staff.
2. Provide work direction to administrative assistant(s) and/or student worker(s).
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
1. Considerable time is spent at a desk using a computer and phone.
2. Required to frequently travel to internal and external constituent meetings.
3. Ability to attend conferences, constituent meetings, and other events.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
1. Typical office environment.
2. Mostly indoor office environment.
3. Offices with equipment noise.
4. Offices with frequent interruptions.
5. Driving related to meetings with external constituents.
a. Direct knowledge of top-tier development programs.
b. Direct knowledge of successful fundraising practices.
c. Understanding of effective and efficient practices for multiple areas of advancement operations.
d. A broad knowledge of relational databases and tools supporting advancement activities and expert knowledge of business and financial management principals.
e. Deep knowledge of best practices regarding managing databases, research programs, strategy and analytics units.
f. Knowledge of CASE reporting standards and management guidelines for educational fundraising.
g. Appreciation of and commitment to further the mission, values, and goals of Santa Clara University.
a. Leadership skills, specifically managing across complex organizations; utilizing influence and data-driven logic to change business practices; and talent management skills include training, mentoring, and motivating staff teams.
b. Demonstrated personnel and program management experience, with strong analytical and interpersonal skills.
c. Superior technology skills are required, including an understanding of a complex data management tools; technical skill/experience with software development tools, and familiarity with computer programming, and statistical software.
d. Critical thinker with proven analytical abilities, strong written and oral communication skills, and the ability to delegate and manage numerous projects simultaneously.
e. Strong interpersonal skills and the ability to collaborate, build alliances, and achieve results.
f. Excellent organizational skills and ability to determine work priorities and develop comprehensive strategies and plans to ensure accomplishment of objectives in a timely manner.
a. Ease working with and communicating with top executives, community leaders and/or university leadership. Ability to motivate, build long-term relationships with, and gain the respect of internal and external constituents.
b. Experience facilitating and negotiating internal resource allocation, project scoping, and initiative management.
c. Ability to identify and analyze complex situations and recommend or implement effective courses of action in a rapidly changing and deadline-driven environment.
d. Demonstrate a genuine appetite to contribute to a collaborative, ethical, and professional team environment.
e. Ability to successfully plan, implement and manage a variety of projects simultaneously.
|Education and/or Experience|
a. Bachelor's degree required.
5. Years of Experience
a. 15+ years of professional experience within complex and sophisticated non-profit institutions, with a preference for leadership in higher education advancement.
b. 5-10 years or demonstrated management and leadership experience, with progressively increasing levels of responsibility.
|Salary Information||commensurate with experience|