Assistant Director, Academic Operations - 73758
Are you a great communicator with attention to detail who wants to interact with students and faculty? The Assistant Director, reporting to the Director of Academic Operations, plays a key role in communicating academic policy and processes to students and faculty, collecting GSB course data, and scheduling and administering exams. The ideal candidate excels in a fast-paced environment that requires balancing competing and conflicting needs. This person quickly understands complex processes, remains calm under pressure, and can communicate with multiple constituencies with diplomacy and tact. Solid analytical skills and attention to detail are required. A good sense of humor is appreciated.
Note: Not all unique aspects of the job are covered by this job description
Administer, implement, and interpret university and department policies and procedures on issues regarding registrar services, student life, advising, and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
- Administer an area or program in student services, evaluate and recommend decisions on program eligibility.
- Reconcile complex issues; analyze diverse transactions from multiple sources, review decisions recommended by other staff.
- Summarize data from multiple sources, prepare management reports and presentations.
- Identify and evaluate data needs, manage the implementation and development of technology.
- Develop and Implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
- Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
- Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
- Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
- Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
- Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
- Serve as a subject matter expert to other departments; represent unit/department.
- May train and supervise other staff.
* - Other duties may also be assigned
Education & Experience:
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
- Advanced analysis and problem solving skills.
- Advanced computer skills, including experience with Microsoft Office Suite.
- Advanced customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses:
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Job: Student Services
Location: Graduate School of Business
Job Code: 7502