The Project Manager serves a key role within the UC San Diego Health Physician Network (CIN), acting as a liaison between partner physician affiliate groups and UC San Diego Health to achieve and maintain a successful partnership. This is a high profile project and physician relationship management position in a demanding academic medical center environment that requires a comprehensive understanding of various elements of health care delivery, including payor and physician networks, quality programs, project planning, health care administration and operations. The position reports to the Director of Network Affiliate Relations and is responsible for achieving critical objectives within the Physician Network.
The Project Manager will plan and implement strategic projects with the underlying goal of creating a clinically integrated physician health network focused on patient experience, clinical excellence, quality performance management, and growth. Collaborates with senior leadership of the Physician Network and Health System. Leads the full work stream on various projects, including developing and executing project plans, leading meetings, and enforcement of project deadlines and schedules.
Independently develops project timelines, establishes milestones, and prepares presentations and special statistical or informational reports for use by stakeholders. Develops and communicates workflows as the Physician Network grows. Serves as the Physician Network relationship manager for affiliate partner physician groups in operational areas throughout the network affiliation process, including onboarding, due diligence, payor contracting, physician network access, quality integration, identifying co-branding and joint venture opportunities. Physician relationship management of community affiliate practices, physicians, and staff, engaging and building relationships with physician leaders.
A Bachelor's Degree; or an equivalent combination of education and experience.
A minimum of five to eight (5 - 8) years of experience in Healthcare Administration and Operations.
Experience must include overseeing and managing the planning, design, and implementation of large scale projects.
Previous client relationship management experience in the healthcare industry. Knowledge of healthcare regulations.
Demonstrated ability to establish successful relationships with internal and external physicians and senior leadership is essential.
Ability to navigate complex work environments, manage multiple demands, effectively manage communication and interactions with senior leadership and function effectively in a fast-paced industry.
Proven ability to thoroughly analyze a problem, perform research, define problems/objectives, formulate logical conclusions or alternatives, make recommendations, and implement solutions.
Ability to initiate and manage projects effectively, using a positive, flexible, consultative, and supportive approach. Ability to manage numerous projects simultaneously thru effective priority setting, efficient use of time, and organization.
Strong understanding of structured project management processes and how they work in a complex healthcare environment.
Knowledge of physician practices, health care issues, trends, managed care relationships, and healthcare systems.
Understanding and ability to learn physician quality measures such as PQRS, Meaningful Use, HEDIS.
High degree of computer literacy and competence in use of Microsoft Office including the ability to build and develop persuasive PowerPoint presentations.
Articulate and succinct in written and oral communication across multiple settings.
A high degree of professionalism and confidence is required.
Experience implementing aspects of national quality measure initiatives and protocols (through provider groups, payers, state/federal institutions), such as HEDIS, Medicare Stars, PQRS, Meaningful Use, State Medicaid programs.
Project Management Certification.
Experience in implementation – process development.
Understanding of MACRA and Alternative Payment Models.
Must be able to work various hours and locations based on business needs.