Position Type : Full Time
As the Senior IT Project Leader for Infrastructure and Services, you will take ownership of Wharton’s Enterprise Services Infrastructure, evaluating toolsets, changes, processes, and platforms, including advising on strategic direction for their implementation and deployment. You will provide guidance in supporting technologies including: Server and Service Virtualization (VMWare and AWS), Networking (Cisco, Dell, and Fortinet), Messaging Services (Office 365, BlueJeans, Slack), and other Enterprises Solutions and Services. You will bridge the gap between systems and solutions developers in order to balance resiliency and stability with innovation and quick service deployments. You will maintain a high-performing, highly-respected team of Systems and Service Professionals.
You will provide second-tier support for faculty, staff, and students at the school for client-side access to Enterprise Systems. Also, plan and deploy state-of-the-art collaboration software packages for use school-wide. Plan hardware and software upgrades and reconfigurations to meet changing demands.
This position requires a devotion to teamwork and partnership, an innate curiosity about the future of Enterprise Services, a real passion for team building and service management, and an appreciation for the criticality of a stable, reliable, and secure Services infrastructure. ITIL-based IT Service Management practices would be maintained throughout the service lifecycle. You will work with Senior Leadership to evaluate, implement, and standardize on new services and methodologies.
After-hours On-call responsibilities.
Provide leadership and professional development insight to direct reports of Systems Administrators, including performance reviews and goal-setting.