The CQI Advisor will support their assigned region through the provision of facilitation, coaching and training on the development, administration, and technical aspects of the organization's process improvement efforts. Individual will collect, organize, monitor and distribute information related to process improvement efforts. This individual will work closely with Regional leadership to surface local needs and to plan appropriate CQI responses. The CQI Advisor also be responsible for developing curriculum, instructing classes in process improvement (CQIplus) and process improvement methodology, leading the development and implementation of improvement processes, and assisting in identifying and monitoring outcomes using established and effectiveness measurement systems.
- Impart the philosophy, values, mission and vision of SSM Health Care and facilitate the integration of values in CQIplusactivities. Adopt, adhere to and support the CQIplus vision.
- Adhere to the SSM Health Care Standards of Ethical Conduct, displaying, as applicable, ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
- Work effectively as a team member in a dynamic executive environment where collegiality, subsidiary and sharing responsibility is required and highly valued within a matrix organization. Promotes teamwork within and across the network by maintaining positive and productive intra-entity and intradepartmental relationships and utilizing effective problem solving skills.
- Support the development and System-wide strategic implementation of the organization's CQI structure and processes, including Lean Six Sigma, change management, team facilitation, and innovation tools and techniques.
- Assist the organization in identifying opportunities and improving processes to support the CQI principle that "patients and other customers are our first priority."
- Support projects and rapid improvement events which are aligned with System and Regional-level priorities by serving as an internal expert on process improvement tools and techniques to support the CQI principle that "all work is part of a process."
- Provide assistance and counsel to individuals and team who are designated to lead specific improvement efforts to support the CQI principle that "quality is achieved through people."
- Coaches and supports entity leaders regarding culture transformation needed to successfully improve performance and sustainable change.
- Design, implement, and improve the curriculum for exceptional process improvement (CQIplus) educational opportunities and programs which are engaging and aligned with organizational goals and business needs to support the CQI principle that "quality requires continuous improvement."
- Assist in research, design, development, and deployment of new curriculum and key operational programs through multiple delivery mechanisms with adjunct instructors (if applicable) and subject matter experts.
- Work with regional business units, subject matter experts, and colleagues to design and develop instructor-led, online, and blended learning courses, including the development of supporting materials (i.e., reference guides, job aids, tools, and templates).
- Provide instruction and facilitation for all process improvement courses, programs, and events for all employees, leaders, physicians and other internal or external audiences.
- Conduct ongoing evaluations of process improvement program offerings and take action to ensure necessary improvements to support the CQI principle that "quality requires continuous improvement."
- Prepare and present internal and external presentations to increase awareness and transfer of process improvement knowledge.
- Understands, embraces and practices the principles of process improvement and Lean six Sigma to reduce waste and variation and increase value-added activity.
- Creates and maintains data analysis used to measure effectiveness for process improvement program. Provides objective metrics and tracking systems for improvement strategies to demonstrate impact and return on investment of improvement activities to support the CQI principle that "decisions are based on facts."
- Participates on the CQIplus Council to assist in identification, exchange, implementation decisions, and evaluation of best practices of process improvement opportunities to pursue using CQIplustools and techniques to improve quality and lower the total cost of care.
- All other duties as assigned by the System Director – Process Improvement.
- Understanding and willingness to align with the mission and values of SSM Health Care and the Franciscan Sisters of Mary.
- Bachelor's degree in education, healthcare administration, nursing, organizational development, business, quality or related area.
- Three to five years of adult education and teaching experience and knowledge of adult educational learning techniques, including the identification of training needs, curriculum and content development, workshop development, and instruction using both traditional face-to-face and eLearning modes of training delivery.
- Three to five years of progressive experience leading performance improvement teams, projects or programs; Certification as Six Sigma Black Belt, Lean Sensei, or equivalent relative experience.
- Subject matter expert with process improvement tools and techniques with demonstrated success in leading teams and/or projects that have accomplished sustainable process improvement and return on investment.
- Ability to present effectively and engender the support and confidence of clinicians, administration, and other employees throughout SSM Health Care, and with various publics internal and external to the System. Interact routinely with senior leadership.
- Highly developed communication, influencing and networking skills, including ability to write in a clear and understandable manner, present formally and informally in stand-up presentations, one on one group settings, and listen effectively.
- Ability to complete initiatives effectively, manages multiple activities simultaneously, exercise good judgment with minimal direction, and remain flexible to respond to ever-changing priorities.