| Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!|
This position is responsible for analyzing and overseeing the performance of contracted vendors across the University and particularly within the HUIT organization. This position will report into HUIT's Vendor Management Office (VMO). Duties include analyzing vendor performance to assess compliance-to-contract, identifying opportunities for consolidation and for spend savings, identifying contract performance deficiencies or areas of performance improvement, and coordinating activities such as account reviews with the objective of attaining "beyond the contract" value from vendor relationships.
Coordinate with business partners to aggregate vendor contract performance data and follow-through with business partners in obtaining contractual remedies, developing remediation plans with the vendors, or developing a vendor exit strategy.
For strategic vendors, obtain vendor contract performance data directly from such vendors and report out to business partners. Where performance is deficient with a strategic vendor, develop a remediation plan or an exit strategy in collaboration with the impacted business partners.
Consistently look for potential vendor consolidation and cost savings.
Coordinate with business areas on possible improvements and assist in working with vendors on corrective action programs or in implementing value-add items where necessary.
Identify and track vendor issue escalations and resolutions. Participate with business partners in resolving escalations.
For strategic and other selected vendors, monitor and report on vendor performance to contract (e.g., service level agreement (SLA) attainment or deliverable schedule adherence), proactively identifying areas for correction or enhancement of value-add (such as where a vendor continuously meets service levels).
Plan, coordinate and participate in account reviews with strategic and other selected vendors to ensure business relationships are fostered and maintained. Determine opportunities where such vendors can improve performance and / or lower cost.
In consultation with business partners and VMO staff, aggregate and report on business partner and vendor plans, progress, and results.
Assist, as requested, with the negotiation of any scope changes to contracts.
Develop reporting to identify areas of opportunity and objectives for efficiency or productivity gains.
Develop and maintain strong working relationships with business partners and actively represent the VMO with the other cross functional teams as necessary.
Develop standard and ad hoc reports for the CIO Council, Executive Leadership Team, and VMO to support vendor management, compliance validation, operational oversight, and overall vendor spending.
Please note: Harvard University requires pre-employment reference and background screening.
Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Join Harvard University Information Technology (HUIT) to assure Harvard's leadership in IT!
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.
To make it easier for students, faculty and staff to learn, research, teach, and work through the effective deployment and use of information technology.
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary