| LeadingAge Virginia is a 501(c)(6) association focused on education, advocacy, community building, stewardship, not-for-profit leadership, and expanding the world of possibilities for aging in Virginia. Our members and partners include not-for-profit organizations representing the entire field of aging services and continuum of care, state and business partners, consumer groups, foundations, and research partners. We are a state partner affiliated with LeadingAge. |
The Manager, Education & Member Services is responsible for providing exceptional support to association members, Board Members, national and state partners, and the general public; managing all aspects of the development and implementation of professional education programs; providing substantive logistical support for the association’s Annual Conference & Expo and Leadership Retreats; and supporting all aspects of the association’s member services functions, including membership database management, membership dues invoicing and processing, accounts receivables, and supporting the association’s efforts to deliver relevant and timely information to our members and others.
This is a great opportunity for someone who enjoys a creative, innovative, and fast-paced work environment; is able to manage multiple projects and priorities simultaneously; welcomes the opportunity to learn and grow; and who has a great sense of humor and passion to bring to the team.
PRIMARY DUTIES & RESPONSIBILITIES
Education Program Development:
Work with staff, subject matter experts, and others (members and nonmembers) to develop, plan, and implement professional education programs and distance learning opportunities (including identifying presenters, developing and implementing project plans, coordinating all event logistics, event registration, and on-site support)
Manage association’s year-round education/communications calendar
Manage all aspects of concurrent educational programming for the Annual Conference & Expo
Deliver excellent, solutions-based customer service to members, prospective members, and others (i.e., new member on-boarding and membership renewals, assisting with access to member benefits, event registrations, etc.) via email, by phone, and/or in person, maintaining high levels of professionalism and confidentiality
Maintain and reconcile accurate and current membership data in state and national databases
Coordinate newsletter and other bulk email communications, including tracking key campaign metrics (i.e., open and click-through rates)
Provide assistance to staff on adding and updating website content, including developing FAQs/training modules for members on maximizing use of the website/database platform
Support all administrative functions of association management platform (i.e., standard and ad-hoc reporting, accounts receivables, user documentation, user troubleshooting, database updates, etc.)
Provide on-going logistical and on-site support for both Annual Conference and Leadership Retreats
Support association’s efforts to grow its online presence to engage existing and prospective members, aging services stakeholders, and others
Provide general office management support