Temporary Leave Replacement Operations Specialist (4722C) #22680
Housing & Dining Services
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Residential and Student Service Programs (RSSP), as part of the Division of Student Affairs, supports the long-held tradition at the University of California, Berkeley of teaching, research, and public service excellence. RSSP is one of the largest clusters at UC Berkeley and includes such departments as Cal 1 Card, Early Childhood Education Program, Cal Dining, and Conference Services.
Within RSSP, Cal 1 Card is a critical department that provides the official photo ID card for the entire UC Berkeley campus community (i.e. students, employees, and affiliates). This multi-purpose photo ID card combines multiple card technologies. In addition to serving as a photo ID card, this card will also permit clients to gain access to Campus buildings and events and allow eligible cohorts to take advantage of applicable University benefits and services. When funds are added to an account, this multi-purpose photo ID card becomes a debit card that can be used to make purchases at participating merchant / dining locations on and around the campus.
The automatic conversion to career status, as provided in Section B.2. above will not occur when one or more of the following occur:
a. A limited appointee is hired to replace an employee on leave that exceeds
1000 hours. If the employee on leave does not return from leave, the
limited appointee shall be converted to career retroactive to the first of the month following attainment of 1000 hours; except that nothing in this
subparagraph precludes the University from releasing the limited
appointee prior to the anticipated return date of the employee on leave.
Under the general supervision of the C1C Operations Manager, the Limited Leave Replacement Operations Specialist will be responsible for the following:
Cal 1 Card Operations Administration
Oversee the Cal 1 Card Photo ID production / issuance process
Produce / issue Cal 1 Card photo IDs as needed during peak production periods and/or staffing shortages
Oversee Tier 1 CalNet support services
Provide Tier 1 CalNet support services as needed during peak production periods and/or staffing shortages
Liaise with SAIT and IST staff for issues requiring their intervention
Create / revise corresponding procedures as needed
Oversee MOU agreement document management and related billing / reporting
Act as the second level of escalation in problem identification / resolution
Provide clear, effective, and timely responses to in person, phone, and email inquiries from the campus community and the public about the Cal 1 Card program
Sort and answer Departmental email, and redirect as appropriate
Escalate issues to Operations Manager as needed
General Office Administration
Create and/or transcribe documents, spreadsheets, and presentations as directed by Operations Manager
Develop internal forms for program use (e.g. student billing summary)
Manage, update, and maintain a comprehensive office filing system
Ensure timely submittal of debit reimbursement requests for processing
Anticipate purchasing cycles to ensure adequate inventory of cardstock, Datacard printer supplies, and general office materials throughout the year
Provide administrative support for use of the assigned campus purchasing card
Manage office key issuance / recovery and office alarm code activations / deactivations
Assist Operations Manager with compiling data for reports as requested
Coordinate timely pre-employment process for all new hires (e.g. background check, hiring ticket submittal and approvals, etc.)
Coordinate most aspects of Student Assistant hiring and training process (e.g. work-study referrals, appropriate clearances, hiring tickets, required training, etc.)
Coordinate Student Assistant staffing support (e.g. recruitment listings, work study renewals, etc.)
Resolve routine personnel issues based on prior knowledge and accurate interpretation of established policies and procedures
Compile and regularly update departmental files / documents (e.g. department personnel certifications, on-site files, emergency contacts, office key log, etc.) and distribute documents / files as requested.
Provide back up to other administrative staff as assigned
Perform regular review of Cal 1 Card website content along with other web-sites referencing Cal1 Card policies / services to ensure content accuracy and take action to correct /update inaccurate information
Demonstrated ability to apply University policies and governmental regulations to daily operations of an operation responsible for legally defined sensitive data
Familiarity with the skills needed to direct selection, hiring, and evaluation and discipline of student and limited staff. Interpersonal skills to effectively motivate others
Strong skills in problem-solving and customer service to effectively manage multiple priorities
Solid knowledge of common campus-specific and other computer application programs; technical ability to act as liaison with SAIT staff who develop and support card technology systems and associated office tools
Writing skills to draft and maintain agreements between university departments and between the university and outside business entities
Solid interpersonal communication skills to include verbal and written, active listening, critical thinking, and persuasiveness
Solid skills to quickly evaluate issues and identify resolution
Demonstrated background in identification card technology
Experience in a university setting
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
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