Director of Digital Strategy and Services - 73716
Description Director of Digital Strategy and Services (IT Technical Manager 3)
Job Family: Information Technology Services
Job Series: IT Technical Manager
Job Code: 4807
Note: Not all unique aspects of the job are covered by this job description
Execute substantial technical and managerial efforts within a large department or with university-wide focus. Exercise major programmatic impact on and/or manage very large projects.
Reporting to the Assistant Vice President for Development in the Office of Development (OOD), the Director of Digital Strategy and Services (the Director) is responsible for creating and implementing a comprehensive digital strategy for OOD, working closely with internal and external stakeholders, including business and technical partners.
The OOD digital strategy will align with an overarching digital strategy that is shared with the Stanford Alumni Association (SAA) and that the two organizations jointly created in winter 2016. Working with the SAA Director of Digital and Data, the Director will help launch and co-lead implementation of this shared digital strategy.
SPECIFIC CORE DUTIES*:
* - Other duties may also be assigned
- Provide domain expertise in product management, web, data, mobile, and social, and use this expertise to drive innovative solutions to a range of digital needs across the organization.
- Play a key role in helping to lead and manage ADAPT (Alumni and Development Platform Transformation), SAA and OODs multi-year project to convert the existing alumni and donor database and implement a new technology platform that builds on a Salesforce CRM.
- Manage and work as part of a small digital team that provides strategic partnerships for internal client groups, advising on effective digital strategies to meet various OOD programs short and longer-term goals, and frequently takes the lead in developing digital products.
- Ensure compliance with university policy and federal and state regulations.
- Evaluate and assess metrics and program effectiveness; review trends and monitor proactively.
- Participate in in cross-campus networks and workgroups, helping to establish Stanford-wide best practices, policies, and processes on relevant topics (e.g., social media, web, and data governance).
- In addition to leading, hiring, coaching and evaluating performance of the digital team, work with and leverages other digital and data staff across OOD and SAA.
Education & Experience:
Bachelor's degree and eight years of increasingly technical work experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Modern web application development.
- UX and UI, including knowledge of the WCAG 2.0 AA web accessibility standard.
- Open source content management (e.g., Drupal).
- Rich media content (e.g., video, audio, live stream).
- Data analytics, segmentation, intelligence, and visualization (e.g., Tableau).
- Strategic use of social media to drive business results; social media analytics, listening, crisis management.
- Proven experience in managing the strategic, content, and creative development process from brief or spec through execution to success measurement.
- Exceptional leadership, customer relationship, consensus building and problem solving skills, and ability to establish effective working relationships in a diverse environment.
- Demonstrated ability to manage multiple, concurrent projects.
- Must work well under pressure with multiple projects in a highly collaborative environment.
- Proven track record leading cross-functional and cross-departmental teams to achieve significant goals
- Excellent leadership, team building, organizational and communication (written and verbal), and relationship building skills; the ability to lead through influence.
- Demonstrated ability to lead, motivate, and develop staff.
- Open, can-do, positive, collaborative, results oriented attitude a must.
- Familiarity with digital fundraising trends and techniques is strongly desired.
- Constantly perform desk-based computer tasks.
- Frequently sit, grasp lightly/fine manipulation.
- Occasionally stand/walk, use a telephone.
- Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
- May work extended hours, evenings and weekends.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
ABOUT THE OFFICE of DEVELOPMENT:
The Office of Development (OOD), formally organized in the 1940s, supports the goals and purposes of Stanford University. OOD staff members, working in concert with academic leadership and volunteers, strive to enhance, over the long-term, useful gift support to Stanford. In the process, development staff establish and nurture relationships with students, alumni, parents, friends, corporations, foundations and associations. The objective is to create life-long relationships that enable the university to convey its aspirations and needs to constituents who can help Stanford achieve its goals.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Job: Information Technology Services
Location: Office of Development
Job Code: 4807