The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City including yellow medallion taxis, green Boro Taxis, community car services and livery cars, black cars services, luxury limousines, commuter vans and paratransit services. Combined, TLC regulates industries that are responsible for over 800,000 daily trips. Our role is to ensure that each passenger’s riding experience is safe, comfortable and convenient and that TLC drivers are driving safely.
Under the direction of the Deputy Commissioner of the Uniform Services Bureau (USB) the Assistant Commissioner will:
- Manage, direct, coordinate and administer the Enforcement Division of the USB to achieve agency missions and goals;
- In coordination with TLC’s Training Division and Legal Division, manage the development and implementation of high-quality training and continued education for field inspectors who engage in complex enforcement operations that require excellent judgment and skilled application of law and regulation to facts available in the field;
- Ensure that inspectors are following all agency enforcement protocols;
- Develop and propose strategies and initiatives for enforcing Commission rules, regulations and policies;
- Analyze enforcement data and trends, developing strategic plans that enable the agency to maximize its ability to meet its goals with available resources;
- Analyze the organizational and operational functions of the Enforcement Division to determine how to better achieve goals and be more productive;
- Attend meetings and interact with industry leaders, members of the public, and other governmental officials in meetings or hearings related to the Enforcement Division of the USB;
- Actively participate in the operation and continued improvement of handheld devices and in the integration of other new equipment and technology into enforcement operations;
- Develop and implement ongoing channels of communication channels with staff, identifying and addressing employee relations issues;
- Develop effective protocols for command-level discipline;
- Managerial experience and ability in all areas of program review and administrative management, including employee training and development, strategic planning, resource allocation and optimization, organizational reviews, cost-effectiveness reviews, and the formulation and revision of performance standards, procedures and methods.
- Experience developing, implementing, and ensuring compliance with enforcement training and protocols.
- Demonstrated ability to initiate, coordinate and implement regulatory reviews and modifications, including development of suggestions for new regulations to achieve agency and bureau mission and goals.
- Experience analyzing data and trends to guide operational decisions.
- Experience supervising an enforcement program.
- Ability to use computer software including, but not limited to Access, Excel, Word and PowerPoint.