Requisition ID: P01472985
Department: Biokinesiology & Physical Therapy
Employment Type: Full-Time
Location: Health Sciences Campus
The University of Southern California (USC) is one of the premier private research universities in the world. The central mission of USC is the development of human beings and society as a whole through the cultivation and enrichment of the human mind and spirit. The principal means by which this mission is accomplished are teaching, research, artistic creation, professional practice and selected forms of public service.
USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six (6) months of employment; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.
The USC Division of Biokinesiology and Physical Therapy was founded in 1945. Since its inception, USC has been a pioneer of the physical therapy profession and a leader in both physical therapy research and education. Currently ranked as the #1 program in the nation by US News & World Report, the USC Division of Biokinesiology and Physical Therapy continues to be a prestigious center of excellence for the clinical practice, education, and research of physical therapy. With physical therapy becoming one of the fastest growing medical professions, the Division understands how important it is to be on the forefront of innovative knowledge, research, and experience.
The USC Division of Biokinesiology and Physical Therapy is looking for a talented Clinic Assistant to join its team. With excellent benefits including tuition assistance, USC is the place for you! If you are a candidate who has great customer service, able to manage multiple tasks and is excited about working in a healthcare environment, this is the position for you. A team player is definitely needed to fit the role when handling day to day tasks.
Greets patients and determines nature of visit.
Registers new patients and assigns patient ID. Collects patient information, co-payment, patient account balance, and verifies insurance eligibility and coverage level for new and returning patients. Scans ID, insurance cards and collects all required forms. Alerts practitioners of patient’s arrival.
Verifies all insurance utilizing telephone contacts and web inquiries. Determines if patients’ insurance is contracted with USC. Ensures required authorization of services are obtained.
Receives record and various forms of payments following established policies and procedures. Provides records to patients in accordance with established policies and procedures.
Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition. Responds to inquiries or requests for information or refers to a supervisor, as appropriate. Receives and transmits messages, as appropriate.
Schedules and confirms appointments and follow-ups. Informs patient of pre- authorization components needed for treatment, diagnostic testing, etc. Provides callers with appropriate information, as needed.
Prepares and prints welcome, referral, dismissal, and other general correspondence, within established guidelines. Generates and issues daily appointment scheduler summary of next day and status of pending appointments. Updates patient management system with specific patient notes, amounts due upon confirmation call, check-in, etc. Ensures complete notes of all patient contacts are entered in patient management system.
Provides administrative support to supervisory and management staff.
Maintains a safe environment in accordance with compliance standards, policies, and safety regulations.
Ensures patients’ rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
High school or equivalent
Minimum Field of Expertise:
Experience working in a healthcare and/or dental environment. Working knowledge of HIPAA compliance, PPO and Denti-Cal health and dental insurance and terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Ability to work scheduled evening and weekend shifts. Demonstrated team-oriented and collaborative work style.