| We are currently seeking an Account Executive to join our Client Engagement team in Texas, or surrounding states i.e. So California, Arizona, Colorado, etc. The Account Executive is a professional who serves as the direct link and primary point of contact between the company and assigned clients. As an Account Executive you are responsible for building and sustaining long-term relationships with the client’s decision-making C-level executives and leaders. By strongly engaging clients through ongoing support and assistance, you ensure advocacy for the customer and exceed their expectations to help them achieve successful outcomes through PointRight analytics. You will work closely with other members of the Client Engagement team as well as the Business Development, Product Management, Operations, Engineering, and Marketing teams, to provide solutions that meet clients’ needs and align with their business strategy. |
Specific Job Functions: • Function as the primary point of contact for assigned clients’ account management-related activities. • Build and maintain relationships to ensure personal attention and achieve trusted advisor status. • Ensure that client questions, concerns, complaints, and requests are addressed in a timely manner, coordinating with other individuals or teams as appropriate. • Manage internal communication and coordination to ensure client needs are met. • Promote client success with PointRight products and services by monitoring utilization, identifying opportunities, and evaluating business impact. • Design and deploy an individualized engagement and communication strategy for each assigned client. • Develop, execute, and deliver quality solution-focused client presentations. • Identify and pursue opportunities to upsell additional services, make sales presentations, and prepare/negotiate/deliver contracts. • Document account activities utilizing CRM software and other methods as required. • Deliver accurate and detailed reporting of account-related activities and revenue forecasts to internal stakeholders as requested. • Clearly communicate progress of assigned initiatives to internal and external stakeholders. • Attend continuing education, conferences, and trade shows as required. • Demonstrate leadership in driving individual and team performance towards key performance indicators, metrics, targets, and objectives. • Support market research and competitive positioning analysis in partnership with Marketing and Product Management.