Leads and manages branch associates at a commercial branch with a basic to moderate level of activity and complexity; includes service associates and/or sale associates. Dependent on branch activity and location, may include supervisor associates. Directs day-to-day basic activities to achieve company and business unit goals and objectives. Delivers high-level customer service by directing and motivating branch staff to increase customer base and retention metrics, and ensure top line growth. Responsible for the P&L of a small-to-medium sized revenue commercial branch. Monitors expenses and analyzes financial performance of branch. Identifies operational deficiencies and implements plans for improvement.
Responsibilities 1. Manages branch service team; supervisors. Reinforces service standards by conducting quality control training and inspections; directs service department to ensure customer growth through retention increase. 2. Directly manages the branch sales team and directs day-to-day activities within the branch to ensure top line growth. 3. Responsible for the P&L of a small-to-medium sized revenue commercial branch. 4. Ensures revenue and profit plans are achieved. Drives Plan revenue and profits. Drives Sales and Service Excellence. 5. Monitors expenses and analyzes financial performance and budget of commercial branch; identifies operational deficiencies and implements plans for improvement. Prepare trimester branch budgets. 6. Implements company programs, initiatives, and current operational guidelines. 7. Participates in recruitment, interviewing, hiring and training branch staff as appropriate. 8. Operates within company and business unit policies and procedures; creates an environment that motivates associates to be successful. 9. Monitors regulatory compliance with state and federal agencies. 10. Leads periodic and ad hoc branch meetings.
Education and Experience Requirements * Associates Degree and 2- 4 years management experience, or equivalent combination of education and experience required * Bachelors Degree and 2-4 years managing associates in a fast-paced environment preferred * Profit & loss and asset management and/or experience in sales management preferred
Knowledge, Skills, and Abilities * Business acumen * Skill in managing and leading assigned projects and associates * Skill in organization and time management * Skill in written and verbal communications, including public speaking * Skill in group presentations and meeting management * Skill in providing clear and concise feedback, performance management and coaching * Attention to detail and analytical skills * Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) * Ability to obtain and maintain pest management and other certifications and licensures as needed * Ability to maintain a valid driver's license * Ability to relocate as needed * Skill in second language preferred
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.