The CDRC comprises of 21 clinical programs that operate in a multidisciplinary realm with an average of 181 patients daily. The group contains a centralized scheduling and managed care team that operates outside of the clinic space, two front desk receptionists, and two medical assistants onsite. As the CDRC continues to grow and change through a focused clinical optimization project, it will be imperative to have a dedicated onsite manager. This position is newly created within the ambulatory care environment and is instrumental the success of the Child Development and Rehabilitation Center (CDRC) programs and practices. Process and performance improvement, change management skills and project management abilities will be essential in this role.
This position provides the highest level of quality service to our customers, ensuring their needs are met in a warm, timely and professional manner across the pediatric specialties ambulatory environment. Under the direction of, and with delegated authority from the Director, the Practice Manager provides leadership and strategic direction to the CDRC on the Doernbecher campus. This key practice leadership position develops the clinical programs of these units, assuring quality care and continuity for patients and families. He/She is responsible for guiding/overseeing day-to-day business and clinical operations, which includes all human resource functions, compliance and staff development of the PAS Supervisor, CMAs and PAS. The Practice Manager will work under the guidance of the Director of Pediatric Ambulatory Care and in collaboration and partnership with Pediatric Division Managers and Management Team. The Practice Manager leads in supporting diversity, creativity and an environment characterized by a strong ethic of trust, respect and cooperation.
In this capacity, s/he will participate in advising the Director on practice issues, lead practice initiatives, and represent leadership in external programs, projects and committees. S/he will be asked to direct and oversee all administrative and financial aspects of the pediatric specialty clinical programs including strategic planning, personnel management, budgeting and finance, professional practice issues, facilities, inventory and equipment, contract negotiation, and professional billing. Works closely with the Director on all administrative functions, providing administrative continuity in the Director's absence.
The Practice Manager is also responsible for the 24 hour accountability of work flow, performance and overall management and operations of the designated practice(s) and other assigned areas. This position works closely with the Director of Ambulatory Care and may participate in the development and execution of strategic planning, continuous quality improvement, financial / budget reporting and monitoring. Maintains physical environment and equipment for effective operations. Delegates and supervises personnel. The position involves planning and overseeing all operations and business related activities that may include but not limited to clinic scheduling; billing operations; coding; auditing and reimbursement operations; credentialing, and other unique practice operations and financial practices.
This position has accountability to and seeks guidance from the Director for unusual or unanticipated circumstances that require deviation from financial / operational policies and standards of practice. The Practice Manager manages the complex function and relationships between many stakeholders, departments and cost centers relating to improving the patient experience, increasing access to care, decreasing cost of care and its provision, standardizing the work across hospital and department arenas and implementing numerous changes as well as facilitating and championing projects that will achieve the aforementioned. This position will work as a subject matter expert for the pediatric ambulatory clinic setting and the related patient care systems and processes. This includes providing subject matter expertise, technical assistance, training, data production and analysis.
Additionally, this position will manage relationships throughout the organization to maintain a high level of engagement. It is imperative for this employee to be able to work independently and with all levels of employees in the organization. This position will be tasked with many competing priorities that are highly-visible in the institute with the expectation to deliver timely and quality results. This position must keep abreast of changes in programming, improvements and best practices in the field with application to the patient experience. Analyzes organization performance to identify gaps in alignment with best practices and recommends strategies to establish OHSU Healthcare as a leader in these areas.