| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
The School of Dentistry shares the University's overall mission to generate, disseminate, and preserve knowledge, and to serve the community. The School is an integral part of the Warren G. Magnuson Health Sciences Center, and is an oral health care center of excellence serving the people of the State of Washington and the Pacific Northwest. Our primary mission, through educational, research, and service programs, is to prepare students to be competent oral health care professionals. The School's research programs contribute to the fundamental understanding of biologic processes and to the behavioral, biomedical, and clinical aspects of oral health. The service mission is to improve the health and well-being of the people of the community and the region through outreach programs that are especially attentive to minority and underserved populations. The School values diversity in its students, staff, faculty, and patient populations. It seeks to foster an environment of mutual respect where objectivity, imaginative inquiry, and the free exchange of ideas can flourish to facilitate personal development, professionalism, and a strong sense of self-worth.
The University of Washington School of Dentistry has an outstanding opportunity for a full time Patient Services Specialist 3.
The Patient Services Specialist 3 (PSS 3) provides specialized clerical and technical duties to support the operational service functions of the Oral and Maxillofacial Surgery Clinic at Sand Point. This position will perform tasks that involve insurance coordination, patient care, triaging patient calls, scheduling new and returning patient appointments, pre-registration of patients, verifying demographic, financial and insurance information, maintaining patient records, cashiering, coordinating care with other services, and posting charges and payments.
Greet patients and families.
Ensure positive and professional first impression of the clinic.
Schedule patients for multiple providers
Maintain pleasant atmosphere of waiting areas.
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to assure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information.
Advocate for the patient/family by locating appropriate staff to address concerns.
Provide telephone screening of patient medical problems and severity of condition.
Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
Communicate various types of information to patients, referral agencies, departments, physicians and the community.
Perform cashiering duties for patient co-payments, when appropriate.
May assist with orienting staff and/or training new staff to assigned areas;
Generate patient quotes for service
Act as a resource to other staff in patient support services and registration
Work with appropriate staff and management to identify issues with processes and make recommendations for improvement.
Comprehend and apply specific policies and practices of the clinic computer systems, forms, unit and State and Federal patient care and HIPAA regulations.
Communicate information to referral agencies, physicians, and community agencies, including financial policies, billing procedures, treatment procedures, and other relevant information;
Ensure availability of patient records (x-rays, satellite charts, and medical records) for appointments;
Coordinate patient records, referrals, and special forms; post payments, fee waivers, and adjustments.
Run and reconcile patient schedule reports, including daily charge report on a daily basis; maintaining clinical and financial statistics;
Coordinate interpretative services for patients; verify, transcribe, and follow-up with written physician orders.
Communicates with insurance companies to ensure benefit coverage and pre- authorization requirements are
met before planned procedures in the clinic.
Preparing correspondence for providers and insurance carriers; distributing patient schedules to appropriate providers, including residents and clinical staff; audit accuracy of procedure charges; copying/filing patient records and processing mail
Template and maintain provider and clinic schedules;
Perform related duties as required
High School graduation or equivalent AND two years Patient Services Specialist 2 experience OR equivalent education/experience.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
Demonstrate a positive attitude and approach with strong interpersonal skills and ability to work effectively in a diverse team environment. Detail oriented with ability to maintain a high level of accuracy and proficiency in assigned duties, and excellent organizational skills. Computer skills that include word processing and effective written and verbal communication skills. Experience with Axium.