| Care Site Description|
St. Vincent Healthcare is part of SCL Health System, a faith-based, nonprofit health care organization.
Interested in making a difference? Then check us out. Our rich heritage and mission, and our focus on health care delivery that values person-centered care, excellence and accountability are a winning combination as we bring health â?? and hope â?? to our patients.
- Billings, Mont. (est. 1898)
- Largest tertiary care hospital and Level II Trauma Center in Montana serving patients in eastern and south-central Mont. and northern Wyo.
- 2,100 associates, 529 medical staff
- 286 beds (201 are staffed)
Services & Expertise
- Cancer Care
- Childrenâ??s Healthcare
- Comprehensive Regional Services
- Heart Center
- Orthopedic Services
- Womenâ??s Services
St. Vincent Healthcare is an award-winning hospital providing person-centered care. We are People Healing People throughout the communities that we serve, especially the poor and vulnerable.
The Patient Financial Advocate is responsible for providing financial advocacy counseling to individuals who express interest, and to help assure that individuals who are eligible for insurance coverage and premium assistance know about their coverage options and have the opportunity to obtain in-person assistance with the enrollment process. Patient Financial Advocates will deliver education in regards to explaining affordability programs, qualified health plans, essential health benefits and rights when using insurance. This position will assist patients with opening or accessing an account with the Federal Exchange and assist patients with obtaining help with premiums and cost-sharing discounts through the Marketplace. Is able to understand the web-based decision tools and guide patients through the process of narrowing choices for qualified health plans. Has the ability to understand and refer patients with appeals, grievances, and complaints to the appropriate agency. Explains to patients when life changes can be reported and when renewal will be needed. Patient Financial Advocates will maintain expertise about the Federal Exchange programs and maintain certification. This position must demonstrate excellent customer service skills to assure that patient and family needs are met in a timely manner while maintaining professionalism and cooperation. This position is responsible for quality assurance in application processing and procedures, along with adhering to all compliance requirements mandated by CMS, HIPAA, Joint Commission, etc.
Minimum of 2 or more yearâ??s prior health care knowledge with a healthcare financial counseling background. Solid knowledge of Medicaid / Medicare ACA Knowledge, the Federal Exchange Marketplace
High School diploma/GED or equivalent, type a minimum of 40 wpm, computer proficiency, excellent customer service skills, both written and verbal. Strong organizational skills and attention to detail.