IDEAS-Resource Sharing Assistant
Requisition Number: STFR003469
Location: Boston Main Campus
Full-time/Part-time: Full Time
The Information, Delivery & Access Services Department supports Northeastern University by cultivating a welcoming environment that supports teaching, learning, and research. The IDEAS Resource Sharing Assistant provide high-quality customer service focused on helping library users navigate and access Northeastern's physical and digital library resources and services.
Under the supervision of the Resource Sharing Supervisor, the Resource Sharing Assistant responds to interlibrary loan requests and processes the receipt of interlibrary loan materials via the ILLiad, Rapid, and Alma systems. S/he will provide direct service at the Help & Information Desk, assist in the supervision and training of student workers, and ensure a high level of customer service, responding to all user queries via phone, email, and LibAnswers, in accordance with library business standards. S/he will assist in developing training documentation and workflows and contribute to the circulation, access and privileges, resource sharing, reserves, and collections maintenance operations of the department.
Associate Degree required and Bachelors Degree preferred. Minimum of one year of relevant library customer service experience required. Knowledge of general principles of interlibrary loan services and circulation functions strongly preferred. Knowledge of ILLiad, Alma, data visualization, and/or database querying a plus. Excellent interpersonal communication skills required. Must be able to work collaboratively with a large and diverse population of Northeastern faculty, staff, and students. Must be attentive to detail and able to make decisions using sound judgment.
The successful candidate will need to demonstrate knowledge of the librarys extensive collection of electronic and physical resources, its spaces, and services, in order to assist users in getting started with their research. IDEAS Staff must be aware of all library policies and procedures in order to answer users questions, resolve any problems, or make referrals to library subject experts as appropriate. IDEAS Staff must be culturally competent and skilled at interacting with a large international student population and be comfortable providing accommodations for library users who may have a disability.
To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.
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