QualificationsHigh School/GED required; some college preferred. Requires a minimum of 1 year related medical office, hospital, call center, or customer service environment. Additional education may substitute for experience, to the extent permitted by the JHU equivalency formula.
Working knowledge of effective interpersonal communication and service excellence. Working knowledge of PC Word processing, PC spreadsheets and applications. Will be expected to become certified on host systems EPIC, Meditech, OCIS, MOSAIC and IDX as appropriate within introductory period Will be expected to require proficiency on multi-line phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.). Must meet call performance, schedule adherence, data accuracy and quality standards.
Excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. This includes the ability to deal effectively with angry and/or upset customers. Requires the ability to work with diverse populations.
Employee is required to sit for long periods of time; utilize computer and phone for work; talk or listen for extended periods of time while on the telephone. Works in a normal, busy office environment where there are limited physical discomforts due to temperature, noise, dust and the like. Work requires visual acuity including close vision and some color vision for close computer work, attention to detail and the physical ability to move around the office. Certain work may be stressful due to changing priorities.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.