Description The Office of Residential Life and Learning supports dynamic co-curricular learning and engagement for all undergraduate and graduate students living on campus within the School of Arts & Sciences, the School of Engineering, and the SMFA at Tufts. It partners closely with colleagues across the Division of Student Affairs and with other AS&E and University-wide departments (including Health and Wellness, Community Relations, Campus Police, Facilities, University Counsel, Undergraduate Education, and the University Chaplaincy) on a wide variety of campus programs and initiatives. More specifically the department develops programs and policies that foster community, promote citizenship and provides students with a residential experience that is a significant component of their education at Tufts. The Associate Director, Housing Operations will promote and support a thriving residential community on the Tufts campus through effective management of all aspects of student on-campus housing. The Associate Director will oversee the day-to-day operations, upkeep and safety of all AS&E on campus residential spaces at the Medford/Somerville and the Fenway campuses, interim and break housing, reassignments, and the opening and closing of residence halls. The Associate Director will collaborate closely with the Associate Bursar on first-year and returning student housing assignments and the housing lottery. Will work closely with Student Accessibility Services and the Dean of Student Affairs to thoughtfully provide coordinated support for unexpected and/or complex student needs, including medical accommodations, roommate conflicts, and navigation of facilities-related and socially-related housing climate concerns. In addition, the Associate Director will supervise the Off Campus Housing Coordinator/Specialist in AS&E efforts to support students seeking Off-Campus Housing and aid students in the process of identifying available off-campus apartment rentals. Working closely with the Director of Residential Life and key campus colleagues, including in the Dean of Student Affairs Office, Residential Facilities, Facilities Management, Public Safety and the Bursar's Office, the Associate Director will support effective communication between the ORLL, the Division of Student Affairs, Residential Facilities, Facilities Management, Public Safety, and the RA staff to support the residential experience and strengthen student awareness of applicable university policies and health and safety standards.
Organization: Residence Life Office
Employee Status: Regular
Qualifications Basic Requirements:
Bachelor's degree required
3 plus years relevant progressively responsible experience in housing management, residential facilities operations, residential life, administrative management or related fields
Demonstrated experience with conflict resolution and mediation, staff training, and sensitivity and flexibility in dealing with problems and situations
High degree of organizational skill and attention to detail, demonstrated ability to systematically manage complex processes with discretion, sound judgment and educational/developmental outlook required
Excellent interpersonal, critical thinking and oral and written communication skills
Ability to manage and evaluate competing priorities and juggle multiple tasks to completion
Outstanding software and database management skills
Ability to work independently and as part of a team Preferred Qualifications:
Master's degree in applicable field such as higher education, administrative management, or public administration preferred
A demonstrated understanding of strategic planning, experience utilizing data and assessment to inform decision making, and effective program development skills are all preferred
Experience working effectively with young adults, families, faculty, and staff members, preferably within a similar higher education setting
Proven ability to develop and maintain productive, collegial working relationships with students, parents, staff and community members a plus Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds. Please see the Tufts University non-discrimination statement.