The Customer Service Assistant serves as the primary customer service representative for Transportation & Parking Services by greeting customers, answering questions and providing information about parking permits, alternative transportation incentives, parking violation notices and parking rules and regulations at a large university campus. Processes accurate transactions electronically or with cash for products and services; responds to customer questions and complaints in a respectful manner, refers customers to appropriate supervisors when necessary; interprets and explains complex policies and procedures regarding parking permits, parking citations and alternative transportation incentives; researches and confirms customer eligibility for permits or incentives; acts as back-up to the cash room assistant; performs other duties as requested.
Transportation Services is comprised of two departments, Transportation and Parking Services and Fleet Services which supports UCR's mission of research, education, public services and patient care by providing sufficient and well-kept transportation and parking services to faculty, staff, students and visitors:
*Transportation: Reduce single-occupant vehicle trips to campus and carbon emissions from commuter vehicles by providing a well-patronized alternative transportation program. *Parking: Enable faculty, staff, students, and visitors convenient access to campus by administering a well run fee-based parking program that protects the rights of permit holders and provides emergency and other helpful services to members of the campus community. *Fleet: Provides a variety of vehicles to the UCR campus community in a cost-effective and customer-service oriented manner with maximum cleanliness, mechanical reliability and optimum availability.
**Applicants selected for an interview will be required to complete a pre-employment assessment as part of the interview and selection process.**
A University of Distinction and Diversity widely recognized as one of the most ethnically diverse research universities in the nation, the University of California, Riverside current enrollment is more than 20,000 students, with a goal of 21,000 students by 2020. The campus is in the midst of a tremendous growth spurt with new and remodeled facilities coming on-line on a regular basis.UCR is loca...ted approximately 50 miles east of downtown Los Angeles. UCR is also within easy driving distance of dozens of major cultural and recreational sites, as well as desert, mountain and coastal destinations. UCR is one of 10 universities within the prestigious University of California system, and the only UC located in Inland Southern California.