This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
1st Shift (Days)/Rotating
Monday - Friday, potential for Saturdays or 10 hr shifts
Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & World Report's "America's Best Hospitals," UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The UWMC Regional Heart Center has an outstanding opportunity for a full time day shift Patient Services Specialist 3 (PSS 3). Working within the RHC, the PSS 3 demonstrates service excellence standards in independently performing the following support services: reception activities; schedule appointments; coordinate care with other services; check-in patients; check-out patients; provide initial triage; coordinate referral process; coordinate medical records; obtain and verify registration information; process charge documents; collect time-of-service payments; assist in CT Surgery; perform other necessary activities to maintain clinic operations.
The PSS 3 will cover many areas of the RHC and will work closely with the RHC care team made up of physicians, nursing and support staff. This person will be a key member in providing efficient and timely access to our patient population. As a PSS 3 in the RHC it will be expected that the UW Medicine culture of Patients Are First will be practiced at all times.
Register patients; verify, collect and update demographic and financial information by appropriate means; determine eligibility for care; assign appropriate payor plans; verify eligibility and benefits for third party payors for planned and/or emergency services; verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form; document comments for financial file; obtain necessary signatures for consents; collect co-payment or other patient liabilities.
Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities; assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources; assist patients and families with telephone calls; maintain confidentiality of patient information.
Provide telephone screening of patient medical problem and severity of condition; schedule new and return appointments consistent with patient needs and scheduling guidelines; obtain authorizations; complete required documentation; enter appointment information in on-line appointment system; maintain schedule by entering cancelled and rescheduled appointments.
Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
Assign patient hospital number, initiate and coordinate patient medical records and coordinate patient referrals from internal and external sources ensuring all necessary information is obtained.
Assist patients in completing various documents such as insurance forms and other patient paperwork.
Facilitate patient check-in and check-out including all necessary patient paperwork which may include charge documents.
Coordinate obtaining interpreters for patients.
Process and reconcile charge documents, ensuring accuracy; investigate and correct rejected charges.
Perform general clerical duties such as answering and screening telephone calls, processing the mail, assembling and sending information to patients, inventorying, ordering and stocking supplies; and maintain record of ordered services.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
High School graduation or equivalent AND two years Patient Services Specialist 2 experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.