Assistant Vice President - Learner Experience
Requisition Number: STFR003462
Division/College: Professional Advancement Network
Location: Boston Main Campus
Full-time/Part-time: Full Time
Northeastern University's Professional Advancement Network (PAN) serves learners in pursuit of their personal and career aspirations by offering distinctive educational experiences of superior quality. Through PAN, we integrate authentic experiential learning and relevant curricula within the world's most important and evolving fields, while keeping learners at the center of our work.
We offer a diverse portfolio of professional education programs - master's degrees, doctoral programs, post baccalaureate certificates as well as bachelor's degree completion programs and immersive experience boot camps - delivered digitally and delivered in hybrid formats in key global cities. We provide learners with flexible entry points and opportunities to earn credentials that both stand alone and can be built into degrees. We partner with employers around the world to engage and challenge learners, providing the opportunity to develop and extend essential experience, knowledge, and skills, and to gain competitive advantages through robust professional networks.
Our academic, experiential, and networking strategies are consistent with the realities and circumstances of the diverse learners, communities, and employers we serve. Our service and learning paradigms call upon the university's curricular depth, pioneering methods, and leading scholar practitioners to customize and personalize each learner's experience.
The learners we serve experience discrete, vibrant learning activities and differentiate themselves by mastering significant challenges within real-world environments.
The Learning Strategy
PAN Learners personalize and navigate a modular, stackable curriculum. They access and develop knowledge, pursue and achieve learning experiences, and partner with faculty, fellow learners, community members, and employers to develop, hone, and demonstrate in-demand workforce competencies. Their experiences and engagements span the globe and are powered by Northeastern's vast digital, physical, and human networks.
This Experiential Networked Learning challenges and guides learners to build the real-world competencies and experiences portfolio they need to compete, remain vibrant, and get ahead while illuminating, activating, and deepening their personal and professional networks.
The Learning Experience
Learners' personal learning journeys unfold consistent with their unique circumstances and preferences. Northeastern's global network of campus facilities, its digital learning infrastructure, and its employer and alumni networks support each learner. A variety of interchangeable learning formats and engagement paths are offered.
1. Online Experiential Learning: learners enjoy the access, flexibility, consistent schedule, and paced instruction of term-based, online experiential learning.
2. Hybrid Experiential Learning: learners engage curricula, faculty, partners, and each other at a distance and periodically come at campuses in key global cities.
3. Competency-Based Experiential Learning: learners master competencies as they move through curricula at their own pace, free of time, place, or pace constraints.
The PAN learner services team guides and support learners from pre-enrollment through graduation. This team consists of service specialists, academic coaches, and career coaches. Service specialists help learners to identify and academic plan and proactively connect with learners throughout their experience to promote attend to learners' needs, facilitate and promote learners' access to PAN resources, and to drive learners' satisfaction, persistence, and completion. Academic and career coaches provide specialized services and work to ensure that learners are progressing and engaging consistent with their Career Action Plans, personalized career roadmaps that align curricula and PAN experiences with in-demand workforce competencies and employer hiring practices and to equip students with the skills to be successful in a changing world of work.
Expert faculty are at the center of each learner's experience, leading and facilitating course engagement while partnering with employers and PAN staff to feature a variety of real world, experiential learning opportunities within programs. Experiential learning is the essence of the Northeastern learning experience. It provides learners the opportunity to synthesize and apply learning concepts in the context of the real world and connects earners with employers, with each other, and with the networks and resources they need to thrive.
The Assistant Vice President for the Learner Experience provides strategic leadership in service of the PAN learning and learner experience vision described above. The AVP develops, implements, and constantly refines learner-facing communication, services and success/support initiatives in collaboration with a broad, diverse group of PAN faculty and staff.
The AVP provides sound fiscal and personnel management while leading the development and results of the PAN learner services team, a cross-functional unit that guides and support learners from pre-enrollment through graduation.
The AVP develops and coordinates policies, practices and services to ensure consistency of the learner experience regardless of location, format, or modality. He/She ensures that PAN policies and processes are consistently and thoughtfully applied. The AVP assesses learner success, persistence, and satisfaction data to improve support resources and guide program planning. The AVP partners with appropriate partners to ensure that technology is being effectively deployed to serve students. The AVP partners and works in close collaboration with faculty and academic leadership, serves on a variety of university committees and working groups and leads special projects and other duties as assigned.
The AVP has three primary areas of responsibilities: 1) to provide leadership in shaping and delivering undergraduate and graduate academic and career advising learner support; 2) to serve as the lead contact for matters related to undergraduate and graduate learner affairs; and, 3) to engage in strategic planning for the development and implementation of major initiatives related to learner affairs and academic and career advising.
In his/her strategic planning role, the AVP employs an integrative and collaborative approach to ensure the delivery of learner-centered services that enable success. The AVP plays a vital role in reviewing, refining, and improving PAN's approach to, and technology support for, effective academic and career advising services.
Working closely with PAN Admissions and Recruiting teams, the AVP and his/her teams work to ensure a seamless handoff from the recruiting/enrollment environment to leaner matriculation. Working closely with experiential learning and employer engagement teams, the AVP and his/her teams work to ensure students are successfully prepared for the changing word of work.
This position initiates and maintains professional relationships with internal and external constituencies; engages in research and development in order to recommend (with supporting evidence) new service and/or supports for learners; and considers metrics to measure success of projects.
Working closely as well with colleagues across the University (e.g., Registrar, Office of Student Conduct & Conflict Resolution, Office of Institutional Diversity & Inclusion, WeCare, University Counsel, and Spiritual Life) on a wide variety of campus programs and initiatives, the AVP coordinates holistic support for all learners; serves as a central point of communication and connection on learner concerns and initiatives; upholds and promulgates community standards; supports co-curricular programs and activities to advance learning and well-being; facilitates the coordinated support of individual learners around matters of concern, and; ensures sound and consistently reviewed policies are applied.
A masters degree from an accredited college or university, with a track record of strong academic and professional performance is required. Eight to ten years of experience in higher education administration, preferably in an academic, learner affairs, and/or career development environment is required; and five or more years of supervisory experience, which may be concurrent is also required. Experience with program development and assessment practices is strongly preferred.
Demonstrated sensitivity, imagination, and effectiveness in responding to challenging learner, personnel and college/university community issues
Recognized ability to manage multiple projects/tasks with thorough attention to detail and consistency; ability to set and attain goals while working both collaboratively and independently on various projects
Proven experience evaluating, refreshing and updating administrative policies, office systems, and budgets within an educational setting
Proven ability in strategic planning, experience utilizing data and assessment to inform decision making
Sound experience working with diverse learner populations: specifically transfer, adult learners, online, and international learners
Sound understanding of career development approaches
Able to articulate his/her philosophy regarding learner service and success, academic advising, and career development coaching
Excellent interpersonal, oral, and written communication skills
Comfortable using multi-media to communicate with learners, faculty, and staff members
Able to exercise sound judgment to problem solve independently within organizational guidelines and policies;
Recognized as a creative team member;
Able to be flexible in work assignments and work hours
Have strong technological skills and experience, experience using SF or similar CRM as a tool to manage learner experience and create a positive, metrics driven environment
To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.